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Recovery Support Worker - Metro North - Multiple Locations

Richmond Fellowship Queensland
  • Full time, fixed term
  • Aspley / Herston / Recliffe / Caboolture

With significant growth, service innovation, outstanding clinical outcomes and business stability, this is an exciting time to join Queensland’s leading NGO mental health service provider.

A recent independent staff feedback evaluation shows RFQ staff enjoy a culture of success and a work environment that benchmarks above industry norms in the Health and Community Services sectors. A best scored attribute in the evaluation shows an organisation that provides a flexible work environment.

Richmond Fellowship Queensland (RFQ) is seeking motivated Recovery Support Workers to join the passionate Metro North team. There are additional positions available for Recovery Support Workers within this program.

About the position

Your next position could be providing evidence-based and recovery-oriented support to people at risk of homelessness, discharged from acute mental health wards and/or supported by community mental health services. You will assist clients to achieve their identified goals and aspirations, provide support with day to day tasks and activities and develop professional working relationships with stakeholders to achieve best possible outcomes for clients.

Requirements include

  • Degree or Diploma or Certificate in a human service related field and/or demonstrated previous experience working with people with mental illness
  • Understanding of the complexities and challenges faced by people with a lived experience of a severe and persistent mental health diagnosis
  • Ability to work autonomously and professionally within RFQ's service philosophy and values
  • A strong sense of professional boundaries and integrity
  • A strong commitment to recovery-based practice in the mental health space
  • Understanding of and ability to apply the principles of a recovery-oriented, person-centred, and strengths-based approach to service delivery
  • Valid driver’s licence and access to a registered roadworthy and insured vehicle (minimum third-party property)
  • Willingness and ability to undertake vaccination in line with Queensland Health requirements and directives
  • Undergo criminal history screening and obtain and maintain a valid NDIS worker screening clearance pursuant to the Disability Services Act 2006 (Qld)

As of 1 February 2021, a new worker screening commenced in Queensland for workers that provide supports and services to people with a disability. For further information please visit: here.

The successful applicant will

  • Be compassionate, ethical and objective
  • Develop genuine and open relationships
  • Have advanced abilities to use internet based technologies
  • Ability to demonstrate initiative and work independently
  • Demonstrated ability to effectively manage time, own case load and KPI's including outcomes measures and safety planning
  • Excellent communication and interpersonal skills with the ability to effectively engage with clients, colleagues, stakeholders, and service providers
  • Collaboratively create, implement and review individual personal recovery plans which are responsive to the individual's hopes for the future

About RFQ

Richmond Fellowship Queensland (RFQ) is a leader in the provision of professional recovery-oriented psychosocial services throughout Queensland, and nationally via telehealth services.

Today, RFQ provides a diversity of evidence based psychosocial recovery. From working in acute mental health wards and correctional facilities and supporting discharge and release pathways, to keeping people healthy in the community, RFQ’s vision captures the passion and conviction of our work: A future recovered for people facing mental health challenges and social disadvantage.

This statement of hope is also captured in RFQ’s logo, Recovered Futures. Our RFQ community inspires and reassures people in recovery that there is hope and a future.

Benefits of working with RFQ

  • Purpose driven and professional staff culture
  • Competitive remuneration $32.54 - $34.90 / hour plus penalty rates
  • Salary packaging up to $15,900 / FBT year including entertainment benefits, novated leasing, mortgage review service and personal parking expenses
  • Comprehensive support system - mobile Client Information Management System, Employee Assistance Program (available for staff and their family) and learning and development opportunities.


Please submit your application (maximum two pages), addressing full list of selection criteria, skills and attributes outlined on the position description, together with your resume identifying two referees (including current report).

Further information about the role can be obtained by contacting Acting Area Manager, Shona Maclellan on 07 3363 2623.

To view and download the position description please click the Apply Now link.

RFQ has a diversified workforce and encourages applications from people with a lived mental health experience, Aboriginal and Torres Strait Islander, and culturally and linguistically diverse backgrounds.

Applications will be progressively considered upon receipt.

How to apply

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