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Support Coordinator - The Way Back Support Service - Wide Bay

Richmond Fellowship Queensland
  • Fixed term, part time
  • Bundaberg location

With significant growth, service innovation, outstanding clinical outcomes and business stability, this is an exciting time to join Queensland’s leading NGO mental health service provider.

A recent independent staff feedback evaluation shows RFQ staff enjoy a culture of success and provides a work environment that benchmarks above industry norms in the Health and Community Services sectors. A best scored attribute in the evaluation shows an organisation that provides a flexible work environment.

About the position

The Way Back Support Service is follow-up suicide prevention program. In this role the Support Coordinator is responsible for providing short term support coordination services (non-clinical care and practical support) that will integrate, complement and work collaboratively with existing services to improve the immediacy of follow-up responses for people who are at a high risk of suicide, or who have recently attempted suicide in accordance with RFQ’s Models of Practice.

The Support Coordinator will support and foster a program culture which values lived experience, promotes genuine and open relationships, conflict resolution, responsibility for self, mutual respect and personal growth founded on support values of empowerment, trust, compassion, resilience, diversity, integrity and lifelong learning.

The Way Back Support Service is a Beyond Blue initiative.

Requirements include

  • Certificate IV/Diploma in Community Services or equivalent and significant demonstrated previous experience working with people with mental illness and/or people who are experiencing suicidal ideation/ crisis
  • Understanding of suicidal behaviours, suicidal crisis/ideation and its effects on individuals, families and the whole community
  • Ability to develop and implement support plans with clients
  • Demonstrated ability to work effectively in a team and contribute positively and constructively to achievement of the organisation’s objectives
  • Ability to work collaboratively with internal and external stakeholders to support clients and the organisation to achieve identified outcomes
  • Demonstrated effective interpersonal, oral and written communication skills including the ability to advocate for clients and the organisation, and make accurate and timely written records
  • Demonstrated ability to plan, manage, and work to achieve team and individual priorities and capacities
  • Proficient skills and abilities in a range of software applications on office based and mobile technology
  • Ability to work within a framework of organisational policies, procedures and standards, work health and safety requirements and codes of ethical behaviour
  • Valid driver’s licence and access to a registered roadworthy and insured vehicle (minimum third-party property)
  • Undergo criminal history screening and obtain and maintain a valid NDIS worker screening clearance pursuant to the Disability Services Act 2006 (Qld)
  • Willingness and ability to undertake vaccination in line with Queensland Health requirements and directives.

As of 1 February 2021, a new worker screening commenced in Queensland for workers that provide supports and services to people with a disability. For further information please visit: here.

The successful applicant

  • Be compassionate, ethical and objective
  • Be highly organised and dedicated
  • Have the ability to develop and maintain genuine and open relationships with a range of stake holders
  • Have the ability to undertake participant assessments and reviews using the Screening Tool for Risk of Suicide provided by the Australian Institute for Suicide Research and Prevention
  • Assist in the provision of participant support in accordance with RFQ models of practice
  • Have the ability to work collaboratively with participants to identify unmet needs, formulate and implement well-being plans including connecting with health and community based supports
  • Have high level administration skills to make accurate and timely written records in accordance with organisational requirements using a range of office and mobile technologies

About RFQ

Richmond Fellowship Queensland (RFQ) is a leader in the provision of professional recovery-oriented psychosocial services throughout Queensland, and nationally via telehealth services.

Today, RFQ provides a diversity of evidence based psychosocial recovery and allied health services. From working in acute mental health wards and correctional facilities and supporting discharge and release pathways, to keeping people healthy in the community, RFQ’s vision captures the passion and conviction of our work:

A future recovered for people facing mental health challenges and social disadvantage.

This statement of hope is also captured in RFQ’s logo, Recovered Futures. Our RFQ community inspires and reassures people in recovery that there is hope and a future.

Benefits of working with RFQ

  • Purpose driven and professional staff culture
  • Competitive remuneration $34.04 - $36.50 / hour plus penalty rates
  • Salary packaging up to $15,900 / FBT year including entertainment benefits, novated leasing, mortgage review service and personal parking expenses
  • Comprehensive support infrastructure - mobile Client Information Management System, Employee Assistance Program (available for staff and their family) and learning & development opportunities


Please submit your application (maximum two pages), addressing full list of selection criteria, skills and attributes outlined on the position description, together with your resume identifying two referees (including current report).

To view and download the position description please click Apply Now.

Further information about the role can be obtained by contacting Area Manager, Karen Suey on 3363 2533.

RFQ is committed to diversity in its workforce and encourages applications from people with a lived experience, Aboriginal and Torres Strait Islander, and culturally and linguistically diverse backgrounds.

Applications close 5 September 2022, However will be considered upon receipt.

Apply Now

Applications for this role will take you to the employer's site.

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