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Administration Support Officer - headspace

Flourish Australia

headspace Castle Hill and Parramatta are looking for a dedicated Administration Support Officer to join the teams!

The position available is:

  • Closed-term full time until 30 June 2022
  • Providing administration support to both our Parramatta & Castle Hill headspace teams
  • Working Monday to Friday

About the Opportunity

headspace is the National Youth Mental Health Foundation supporting young people aged 12-25 years with their mental & general health care needs.

Responsibilities include:

  • Providing day to day office assistance to the operations of headspace
  • Providing a full range of reception services, including meeting and greeting of visitors whilst maintaining a clean, safe and inviting environment for visitors
  • Making appointments for young people to see clinicians, including SMS reminders and maintaining waiting lists
  • Processing MBS claims and coordinating the Medicare billing and client booking system
  • Performing duties as the main point of contact for the office for all administrative matters, and as otherwise specified by the Clinical & Operations Manager and/or the Clinical Practice Manager

This role requires that you be the first point of contact for young people who are often in crisis so it is essential that you have a high level of emotional intelligence and are comfortable working around children and youth.

About headspace and Flourish Australia

headspace provides early intervention mental health services to young people who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.

Flourish Australia has a long and proud history of providing recovery-oriented mental health services in Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health issue.

Selection Criteria


  • Possession of qualifications in business management, administration, finance, or Human Resources
  • Minimum 3 years experience in an administrative role, preferably within the community services sector

More information and the full position description are available below.

About the Benefits

  • Hourly rate of $26.78 + 10% Super + Tax-Free Salary packaging available up to $15,900;
  • Generous leave provisions including 17.5% annual leave loading + 2 additional days of Personal Leave + 10 weeks Parental Leave + Christmas/New Years Gratis Day
  • Family-friendly and flexible working conditions; and
  • Career development opportunities.
  • Training and professional development opportunities including Mental Health First Aid and ASIST

All successful applicants will be asked to provide evidence of compliance with COVID-19 vaccination Public Health Orders (where applicable).

How to apply

This job ad has now expired, and applications are no longer being accepted.

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