Flourish Australia is looking for two IT Desktop Support Officers to join our growing IT team!

The positions available are:

• Full-time (76hrs/fortnight)
• 6 months closed-term part-time (30hrs/fortnight)
• Monday to Friday
• Based at our Support Hub in Sydney Olympic Park (flexible work from home arrangements available)
• $66-72K + 10.5% Super + Salary Packaging!

Interviews will be held on a rolling basis - apply ASAP!

About the OpportunitIES

The IT Desktop Support Officer will be responsible for assisting with Flourish Australia's IT Helpdesk, providing efficient 1st Level Helpdesk support and assistance to end users in relation to computer hardware, software, telecommunications and peripheral products, ensuring compliance with Flourish Australia's policies.

Main responsibilities include:

• Providing 1st Level Helpdesk services through the IT Helpdesk, providing phone and remote support, ensuring users receive a high standard of service, including evaluating and resolving routine user problems through hardware, software or system maintenance; and liaising with external support contractors, as appropriate, for additional assistance.
• Supporting and instructing users in the use of computer equipment and software applications; answering questions and assisting in resolving problems regarding the methods and procedures for use of applications.
• Performing the installation of new hardware/software; installing, testing and monitoring the operation of computer hardware and software; configuring hardware, software; and undertaking updates as required.

Further information and Position Description available within the advertisement.

Who We Are

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Our positions are open to all suitably qualified applicants. We value lived experience and more than 50% of the people we employ have had a lived experience of a mental health issue.

Selection Criteria

Essential:

1. Qualification in a computing discipline and/or equivalent relevant experience (view position description for more information)
2. Technical knowledge and/or experience supporting Apple Mac and PC hardware, software and network configurations.
3. Working knowledge of communication protocols e.g. DHCP, TCP/IP and networking
4. High level competency in all Microsoft Office applications (preferably within an OSX environment)
5. Maintain a current Australian Driver’s Licence.

Desirable:

1. A carer role or a personal lived experience of a mental health issue

Full criteria available within advertisement.

About the Benefits

• Level 3 on the Flourish Australia Enterprise Agreement (2018)
• Tax-Free Salary Packaging available up to $15,900
• Generous leave provisions including 17.5% leave loading+ 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave
• On the job training and opportunities for professional development
• Family-friendly and flexible working conditions (work from home arrangements available)
• New, modern office space with free onsite parking
• Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
• Employee Assistance Program for confidential wellbeing support
• Exclusive personal Fleet pricing discounts with Kia Motors

For more information, please contact our Talent Acquisition Team, E: [email protected] using the subject line: IT Helpdesk Support Officers x2 enquiry via EthicalJobs (please do not email applications).