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Family Liaison Officer - After Hours

  • Casual positions available
  • Amazing opportunity to work for an iconic children’s charity


Ronald McDonald House Charities Victoria & Tasmania (RMHC VIC & TAS) is a not-for-profit supporting the ever-changing needs of seriously ill children and their families. We operate 4 Ronald McDonald Houses, 4 Family Rooms and 300 students on our Learning Program.

In 2018, 2,600 families were able to stay close to their sick child at one of our Ronald McDonald Houses and over 50,000 visitors made use of the Family Rooms to take some time out from the ward.


Our values are integral to everything that we are as a Charity and how we interact with the families staying with us, our volunteers, supporters, donors and ourselves. These values are Collaboration, High Quality, Integrity, Loyalty, and Diversity (CHILD).


We are currently recruiting for casual After-Hours Family Liaison Officers to join the team at our Monash, Parkville and North Fitzroy Houses. After Hours Family Liaison Officers provide overnight, weekend and public holiday supervision of Ronald McDonald House.


The successful candidate will be working shifts across our three Melbourne Houses – Monash, Parkville and North Fitzroy, depending on shift allocation and location. It is a pre-requisite for the role that candidates are available to work outside normal office hours including overnight and weekend shifts and occasional business hours shifts to cover for staff on annual leave, a driver's license and car are desirable.

Our After-Hours Family Liaison Officers work shifts that are a little different from your standard 9-5 roles. For example, a standard shift could look like;

  • 17:30pm-10:30pm – Sleepover at the house – 7:00am- 9:00am.

Please note the ‘sleep at the house’ portion does not contribute to the paid hours; however, an allowance is provided for that period.


  • Cleaning duties – making up of rooms and maintaining a clean and welcoming Home.
  • Providing support to families staying at the Houses
  • Checking in families who arrive late ensuring that they complete the induction paperwork,
  • Completing administration & departure procedures.
  • Processing of family donations/fees and any other administration duties as required
  • Available, on-call overnight, when on-site to support families and emergencies on site
  • Ensure any problems or emergencies are documented and reported to the House Manager on the next business day.


We offer a unique working environment with this role being more than just a clock in clock out position. To be successful in this role you will be great with people and will be happy to roll your sleeves up from time to time. You possess the skills to follow strict guidelines when needed while showing compassion and kindness that align with our values.


  • Current driver’s license
  • Current state-based Working with Children Check (WWCC) or willingness to obtain one
  • Willingness to undergo a Police Check with a satisfactory report.
  • Certificate or diploma in management, community service or related discipline (preferred but not essential)


  • Previous experience in customer service/hospitality, facilities management, administration, housekeeping/cleaning or similar position
  • Experience in the not for profit sector (desirable)


For a copy of the Position Description or detailed account of our Values, please email Sarah Green - People & Culture Advisor on Sarah.green@rmch.org.au using the subject line: Family Liaison Officer enquiry via EthicalJobs 

The safety of the children and families we help is paramount. Our recruitment and selection process includes working with children checks to ensure applicants' suitability to work with children and families. In addition, an offer will only be made to those who pass a satisfactory Police Check.

How to apply

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