Royal Far West is a Manly based non-government organisation that provides multidisciplinary health and wellbeing services for children from rural and remote NSW with developmental, behavioural, learning and mental health difficulties. This opportunity is offered on a full time fixed term basis (1 year contract with potential to extend).

The Administration Officer - Client Services is responsible for providing efficient and timely customer service to both internal and external customers and all-round clinical administration support to health professionals. This includes admissions, client services and bookings, reception, typing, reporting, processing payments, and other administrative duties as required. This role is key to supporting the clinical service delivery teams and making the client feel valued in their experience with Royal Far West. The occupant is responsible for ensuring the achievement of allocated key performance indicators.

Essential Criteria

• A high level of integrity, both professional and personal;
• Exceptional written and verbal communication skills;
• Exceptional customer service skills;
• Ability to problem-solve and manage time efficiently in a fast-paced, client-facing environment;
• Ability to work both as a member of a team and independently (self-motivated);
• Highly efficient and reliable, well organised and methodical, attention to detail;
• Intermediate skills with Microsoft Office and typing;
• Ability to navigate and work with multiple and complex computer systems and databases;
• Flexible learning style and willingness to assist in other areas as needed;
• Excellent time management skills and ability to multi-task;
• Previous experience in an Administrative role.

Desirable Criteria

• Experience working in a reception environment, including use of switchboard, schedules and supporting meetings;
• Awareness of specific medical terminology;
• Experience working in a similar role in a healthcare organisation;
• Experience with Medicare and IPTAAS claims.

WHAT’S IN IT FOR YOU?

• Structured induction program
• Working for a not for profit
• Work with a highly skilled, experienced and friendly team
• Career progression opportunities: Bring us your great admin skills and learn how our systems and processes work. There well may be opportunities to grow with us as we continue to grow as an organisation.
• Beautiful location at Manly beach: easy access by bus, ferry and parking options. We have showers and towel facilities so you can have a swim before or after work!
• Work life balance
• Remote working opportunities: WFH and flexible work arrangements available
• Attractive remuneration: base salary + 10% superannuation and salary packaging will be offered to the successful candidate. See details at https://www.salary.com.au
• Paid Parental Leave
• Purchase Leave Scheme

HOW TO BE CONSIDERED:

To apply for this position, please submit your CV and Cover Letter which includes briefly addressing the essential criteria above by clicking on the ‘Apply’ or ‘Apply for This Job’ button.

For further information please contact Team Leader PDP Bookings Jordan Ingham-Rhodes on 02 9017 3043.

A position description for this opportunity is available below.

Applications will be reviewed as and when submitted.

Only those applicants who have the right to work, and are currently residing in Australia will be considered.

Successful applicants will need to provide Royal Far West a NSW Working with Children Check and vaccination record including Covid-19.