The RSPCA NSW is Australia's preeminent animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. The RSPCA is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with hundreds of staff across New South Wales to care for animals.
The RSPCA NSW is looking for a part-time Membership Coordinator to join our team based in Sydney working 20 hours per week over 3 or 4 days. As Membership Coordinator, you will play a vital role in driving the membership program for RSPCA NSW with responsibility for ensuring that administrative tasks are completed in a timely and accurate manner.
The Membership Coordinator is responsible and accountable for the following key functions
- Administer the entire membership program including all membership enquiries, applications, renewals and correspondence
- Supporting members and volunteer branches in recognising the importance of their contribution to the organisation
- Manage the membership database and records
- Event management; obtain venue quotes, send invitations, agendas and confirming delegates and preparing documents
- Attend events and promotions
- Provide high level reports to the General Manager, Community and Engagement in preparation for RSPCA NSW Board meetings
- Manage projects and tasks
- Assist with the strategy and direction of branches and supporter groups
- Helping members with their enquiries
- Prepare and send paperwork to various volunteer branch locations
- Diary and calendar management
- Prepare invoices for authorisation and update all financial documents
- Maintain and update registers, manuals and state-wide lists
- Maintain positive effective relationships with members and internal stakeholders
- Support policies, procedures and standards for members
- Communicate with people from diverse backgrounds
- Proactively communicate with internal stakeholders regarding concerns, opportunities, changes and other related matters
- All employees within RSPCA NSW are required to have an awareness of, and a commitment to:
- The principles and standards set out in the Code of Conduct
- Occupational Health & Safety legislation, policies and procedures
- Equal Employment Opportunity
- Environmental Management Protection
- Quality Standards and Customer Service principles as relevant to their position and workplace
- Demonstrate personal leadership in the implementation of RSPCA NSW’s Work Health and Safety management system and facilitate its effectiveness by ensuring adequate resources are available, and that all employees are aware of their Work Health and Safety obligations and that one’s personal behaviour models the organisation’s commitment to Work Health and Safety
- Certificate 3 in Business Administration
- Minimum 2 years' experience in administration role, or equivalent
- Experience in Salesforce would be highly advantageous
- Demonstrated ability to facilitate meetings and conduct effective consultations with volunteers, community groups and organisations
- An ability to deliver exceptional results, on time and within budget to meet identified program requirements
- Strong skills in the development and implementation of processes and procedures to support RSPCA NSW objectives and customer expectation.
- Ability to accept responsibilities and accountabilities and be focused on delivering outcomes to meet RSPCA NSW objectives
- Demonstrated relationship management, high level interpersonal and awareness skills.
- An ability to communicate clearly.
- Demonstrated skill and experience in tracking and reporting within a CRM.
- Strong project, organisational and administration skills
- High sensitivity to reputational risk