• Do you want to join one of Victoria’s most recognised not-for-profit animal welfare organisation?
• Exciting opportunity to join our Customer Care Team at our Epping Animal Welfare Facility
• Multiple permanent part-time and casual positions available

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the Role

We are currently recruiting Customer Care Officers to join our Client Services Team in either a casual or permanent part-time capacity. The Customer Care Officer will be responsible for providing a high level of service to internal and external customers, including assisting members of the public with general enquiries and purchases, and to assist with animal admissions, adoptions and local government obligations in a way that enhances the reputation of RSPCA Victoria in the community.

Duties and Responsibilities

Reporting to the Team Leader Customer Care EAWF, you will:

• Contribute to the daily management of animals entering and leaving shelters operated by RSPCA Victoria in a professional and caring manner;
• Provide a high level of service to customers, with care and without judgement, in the admission, adoption and surrender of animals to enhance the reputation of RSPCA Victoria within the community, whilst also working with local governments to reunite animals with their rightful owner;
• Provide education, support and guidance to members of the public to influence positive animal welfare outcomes and promote the diverse services of RSPCA Victoria;
• Ensure all necessary administration relating to customer interactions and the management of animals are recorded accurately and in a timely manner, in accordance with RSPCA Victoria procedures;
• Contribute to a positive and inclusive work environment by effectively communicating and working collaboratively with peers across all departments, and consistently behaving in accordance with the RSPCA Victoria values and associated policies;

What we are looking for from you

• Previous experience in an animal care or customer service role is highly desirable, including basic knowledge of animal anatomy, behaviour, disease recognition and safe handling;
• Ability to work in a fast paced and challenging work environment, whilst showing great care and compassion to the animals in our shelter and members of the public;
• Demonstrated experience working collaboratively in a team environment;
• The ability to work rotating rosters including weekends and public holidays.
• Holds or is willing to complete a Certificate II in Animal Studies or Customer Service (or equivalent) will be highly regarded.
• This position also requires a national police check and a current tetanus vaccination.

What we can offer you

• Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services, education programs, access our Parents and Carers platform that has a wealth of resources to support working parents and carers.
• Generous discount on products and services, including Hill’s pet food, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
• Salary packaging and novated lease arrangements on offer with leading provider, Maxxia.
• Access to a range of learning and development opportunities that will benefit and support you in your role.

How to Apply

To learn more about our organisation and this job opportunity, please visit our website at www.rspcavic.org and download the Position Description attached to this advertisement for more details. Alternatively, please contact our Recruitment Team on [email protected], using the subject line: Customer Care Officer enquiry via EthicalJobs.

If this role is of interest to you, submit your application with your cover letter and resume, addressing how you meet the selection criteria. Applications will be reviewed upon receipt.

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.