• Have you always wanted to join one of Victoria’s most recognised not-for-profit animal welfare organisation and help end cruelty to animals?
• Exciting opportunity to join our great Fundraising team and support the development and implementation of the important fundraising program for RSPCA Victoria
• Enjoy a great team culture and purpose
• Permanent full-time position in Burwood East

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the Role

We are currently recruiting a Donor Administration Officer to join our Fundraising Team in either a permanent full-time capacity. Reporting to the Donor Development Manager you will be responsible for performing donor administration processes and supporting the fundraising program for RSPCA Victoria to enable the organisation to achieve its vision of ending cruelty to all animals.

Internal applications for this position are welcomed and encouraged.

Duties and Responsibilities

Reporting to the Donor Development Manager, you will:

• Provide timely and efficient administration support to the Donor Development team, including responding to daily supporter enquiries via email and phone, processing of donations, membership nominations, and mailing welcome letters and packs each week to new donors.
• Provide excellent customer service and donor care, ensuring that all queries, receipting, deductions and rejected/default donations, as well as the production of additional donor requests, are completed in a timely and efficient manner.
• Provide support in the implementation of the fundraising program whilst working collaboratively with the wider team.
• Contribute to donor operations, including maintaining the integrity of data entry processes, maintaining database records ensuring privacy of donor information, opening and sorting mail, donation processing and banking administration of campaign and regular giving donation programs.
• Provide administrative support to the wider Fundraising team as required.

What we are looking for from you

• Previous experience in a similar role that requires strong administration and organisational skills.
• High level literacy, numeracy and problem-solving skills, including intermediate computer skills (including use of Microsoft Office Excel and PowerPoint).
• A commitment to delivering excellent customer service.
• Ability to work in a fast paced and challenging work environment.
• Demonstrated experience working collaboratively in a team environment with a strong workplace culture
• Previous utilisation of a donor management or customer relationship management database will be highly regarded, but not essential
• Understanding of CRM database management and data driven marketing best practice will also be highly regarded.
• Willingness to undergo a National Criminal History check

What we can offer you

• Encouraged work-life balance and a broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave.
• Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services, education programs, access our Parents and Carers platform that has a wealth of resources to support working parents and carers.
• Generous discount on products and services, including Hill’s pet food, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
• Salary packaging and novated lease arrangements on offer with leading provider, Maxxia.
• Access to a range of learning and development opportunities that will benefit and support you in your role.

How to Apply

To learn more about our organisation and this job opportunity, please visit our website at www.rspcavic.org and download the Position Description attached to this advertisement for more details. Alternatively, please contact our Recruitment Team on [email protected], using the subject line: Donor Administration Officer enquiry via EthicalJobs.

If this role is of interest to you, submit your application with your cover letter and resume, addressing how you meet the selection criteria.

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.