Join our innovative and energetic team! Our IT experts are creative problem solvers that enable over 1200 employees and volunteers at Save the Children Australia and our social enterprises to perform their roles and positively impact the lives of children. By driving continuous improvement, your extensive knowledge will help you make complex systems and processes easy to understand. You will contribute to the delivery of outstanding customer service and high levels of satisfaction for our user community across more than 100 sites in Australia, the Pacific, and beyond.

Save the Children is no ordinary not-for-profit.

We're ambitious, creative and outspoken. We stand up for children's rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there's a disaster - like an earthquake, drought or conflict - we are there on the ground.

Where you come in:

In this full-time permanent position, based in Carlton*, you will work on all IT related project activities with some support thrown in and provide timely and efficient technical skills for IT and Business Systems activities. You will be part of our ICT Service Delivery team and report to the ICT Service Delivery Manager, but you will be involved in project activity with multiple projects at any one time. This environment will provide opportunities for you to deliver technical expertise across a range of projects (solutions delivery, infrastructure, operations) with strong support from the Service Delivery Manager.

You will make an impact by:

• Consulting with customers and teams to ensure the delivery of technology enabled solutions are highly effective, fit-for purpose and deliver to the needs of the organisation
• Driving effective prioritisation by contributing technical expertise within projects to achieve minimum viable solutions to deliver maximum value to customers quickly
• Engaging in creative problem solving with our customers and teams to achieve operational excellence in our complex environment
• Having strong ticket management skills and knowledge of customer support service solutions to contribute to continuous improvement
• Excelling at customer service, managing different client technology needs and leveraging customer insights/data to ensure all work puts our customers at the centre
• Contributing to the development, review, configuration, and testing of IT infrastructure and related platforms
• Thriving to deliver solutions within an enterprise architecture that has multiple technology applications at any one time
• Assisting to deliver on our ITSM procedures, ensuring we are working towards exceeding our SLA guidelines

Does this sound like you?

You're always looking for ways to do things better and are enthusiastic about learning new concepts and processes. You're excited about improving your skills to help build our IT capabilities. Your exceptional organisational skills will help you juggle our numerous projects and tasks, and your love of helping people with technology will see you succeed in this role.

This role requires:

• Significant operational IT support experience in networking communications (routing, switching, WIFI), software, system administration, security technology and standards
• Dynamic and proactive application of technology solutions across projects and support
• Extensive experience with in-depth technical skills and credibility in Operating Systems Administration including (Storage, Virtualisation, Networks and Databases)
• Self-motivated and proactive in exploring alternative solutions for problem resolution, system install and upgrades
• Experience working in Agile deliver for solutions, highly regarded
• Microsoft certified professional and/or ITIL Foundation V3 certified, highly regarded
• Relevant tertiary qualification/s or industry experience, highly regarded

Working at Save the Children is more than just a job.

It's the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same. In addition to a connection to social causes, you will have access to:

• Opportunity to work on additional projects alongside business as usual
• Individual learning plans to assist in your career development
• Internal employment and development opportunities
• Friendly and flexible work environment
• Agile work environment including working from home
• Child and pet friendly work environment
• Full salary packaging benefits

Sound interesting?

We'd love to hear from you. Submit your cover letter and resume by clicking on one of the buttons in the 'Apply' section.

Position Description - ICT Service Delivery Engineer

For more information about this position please contact Ryan Kurtz, Service Delivery Manager, on 03 7002 1704 or [email protected], using the subject line: ICT Service Delivery Engineer enquiry via EthicalJobs.

*While COVID-19 social distancing restrictions are in place, this role works remotely (i.e. from home or an alternative location). Once the pandemic restrictions are lifted, the role will be based in our office in Carlton.

At Save the Children, we seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, sexuality, disability, cultures and beliefs - and reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Save the Children a great place to work.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct.

Save the Children Australia supports the Inter-Agency Misconduct Disclosure Scheme. If you are successful in your application, we will request consent to access HR held information pertaining to your last 5 years of employment. You can read about the Scheme and our commitment to Safeguarding here.