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National Volunteer Manager - Retail (paid position)

Save The Children

We offer our customers more than just retail therapy. Save the Children Op-Shops offer a unique shopping experience and the chance to support the numerous projects that help to create better lives for children in Australia, the Pacific, and beyond. We need you to support our shop network across Australia that is run by volunteers. The National Volunteer Manager is a vital and pivotal role in ensuring the success of our existing and future network of shops.

Save the Children is no ordinary not-for-profit.

We're ambitious, creative and outspoken. We stand up for children's rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there's a disaster - like an earthquake, drought or conflict - we are there on the ground.

Where you come in:

In this full-time permanent position, based in any capital city in Australia, you'll be accountable for developing and driving forward the National Volunteer strategy, brining in innovative thinking across volunteer recruitment, retention, and management. You will enable a team of 4 State Volunteer Managers to build a dynamic culture of collaboration and cohesion to deliver to number one volunteer experience in the country. You'll be part of our Supporter Engagement department and report to our National Retail Operations Manager.

You will make an impact by:

  • Developing and implementing the national retail volunteer strategy
  • Driving volunteer retention through the development of induction training and tools
  • Developing and implementing volunteer retention and recognition strategies to ensure longevity and consistency of the volunteer workforce
  • Evaluating and reviewing the strategy progress and make changes where necessary

Does this sound like you?

You are passionate about developing and supporting teams, and have a proven track record of identifying and actioning process improvements to drive efficiency and improve experience. You have an intimate understanding of volunteering best practice and experience in developing frameworks and processes that drive improvement, consistency and quality at a national level.

This role requires:

  • Proven experience of designing, delivering and evaluating policies, procedures and initiatives covering the volunteer/staff journey
  • Strong leadership skills in volunteering specialists both directly and indirectly
  • Experience in contributing at a strategic as well as tactical level
  • Demonstrated experience in improving volunteer/staff engagement
  • Excellent communication and interpersonal skills to enable successful influencing and negotiation with others
  • Knowledge and understanding of volunteering best practice, policy and innovation

Working at Save the Children is more than just a job.

It's the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same. In addition to a connection to social causes, you will have access to:

  • Opportunity to work on additional projects alongside business as usual
  • Individual learning plans to assist in your career development
  • Internal employment and development opportunities
  • Friendly and flexible work environment
  • Child friendly work environment
  • Full salary packaging benefits
  • Additional annual leave options available

Sound interesting?

We'd love to hear from you. Submit your cover letter and resume by clicking on one of the buttons in the 'Apply' section.

Position Description - National Volunteer Manager

At Save the Children, we seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, sexuality, disability, cultures and beliefs - and reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Save the Children a great place to work.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct.

Save the Children Australia supports the Inter-Agency Misconduct Disclosure Scheme. If you are successful in your application, we will request consent to access HR held information pertaining to your last 5 years of employment. You can read about the Scheme and our commitment to Safeguarding here.

How to apply

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