We offer our customers more than just retail therapy. Save the Children Op-Shops offer a unique shopping experience and the chance to support the numerous projects that help to create better lives for children in Australia, the Pacific and beyond. Surrounded by recycled fashion pieces, toys, books and vintage gems you will work with brilliant teams of dedicated staff and enthusiastic volunteers to meet financial targets and improve customer engagement. ​​

Save the Children is no ordinary not-for-profit.

We're ambitious, creative and outspoken. We stand up for children's rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there's a disaster - like an earthquake, drought or conflict - we are there on the ground.

Where you come in:

In this full-time, 6-month maximum-term contract, based in Smithfield* you will coordinate state retail activities, implementing strategies to achieve annual financial targets and ensuring stores have sufficient support. Leading a small team, you will also have indirect responsibility for more than 500 enthusiastic volunteers.

This role reports to our QLD/NSW Retail Operations Manager and is a key position that contributes directly to our overall organisational strategy.

You will make an impact by:

• Ensuring consistency across the state network for core retail operations,
• Working with the QLD/NSW Retail Operations Manager in redressing under-performing stores,
• Facilitating and implementing the National Retail Strategy,
• Managing inventory to stores through warehouse processes and efficiencies, and
• Implementing a retail strategy and managing process change across a state network.
• Leading and developing the NSW team, including volunteers.

Does this sound like you?

You are a hands-on, commercially astute Operations Manager, with previous experience in a large, multi-store network. A self-starter and natural collaborator, you pride yourself on delivering results through improvements in core retail drivers and financial growth.
This role requires:

• Solid retail experience for a defined retail store network,
• Well-developed retail management skills across all aspects of retail including operations, financial management, merchandising and marketing,
• A solid understanding of retail fundamentals and practices gained in a commercial or not-for-profit retail environment,
• Exceptional customer service focus with a strong motivation to improve customer experience,
• Excellent leadership and influencing skills, and a proven track record for managing, engaging, and developing staff.

Working at Save the Children is more than just a job.

It's the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same. In addition to a connection to social causes, you will have access to:

• Internal employment and development opportunities
• Friendly and flexible work environment
• Child friendly work environment
• Support for workplace wellness, including access to our Employee Assistance Program (EAP)
• Full salary packaging benefits
• Additional annual leave options available

For more information regarding our employee benefits, please follow this link.

Sound interesting?

We'd love to hear from you. Submit your cover letter and resume by clicking on the 'Apply Now' section.

Position Description: State Retail Operations Manager - NSW.

For more information about this position, please contact Tania Heywood, Director of Retail, on [email protected], using the subject line: NSW State Retail Operations Manager enquiry via EthicalJobs.

*We understand flexibility is important to you. We've advertised this role as Full-time, 6-month Contract, but if you're looking for something slightly different, please let us know.

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation. Successful applicants are required to provide evidence of vaccination against COVID-19, or proof of medical exemption.

We have tested our application process with diverse groups in mind, with the intent to ensure it's straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn't quite hit the mark for you, please let us know! We're dedicated to ensuring Save the Children Australia is a workplace suitable for all people and can modify our processes to suit you - no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. You can read about the Scheme and our commitment to Safeguarding here.