About SecondBite

SecondBite is committed to making a positive difference in the community by sourcing quality, fresh nutritious food that would otherwise go to waste, and re-distributing it in a safe and timely manner to local charities with food programs for people in need.

About the position

SecondBite have an exciting opportunity for an Agency Coordinator to join the team at Heidelberg West.

This position requires you to bring your exceptional administration and problem-solving skills along with a strong customer focus to facilitate the redistribution of surplus food from local food donors directly to local community groups.

Initially the position will require you to spend some time travelling around metro Melbourne and regional Victoria, however this will settle down as you connect with the charities.

This position is a contract position to 30 June 2023 with a possibility to extend with an annual remuneration of $57,500 + 10% super + salary packaging

Key responsibilities include:

• Field initial enquiries with charities who exhibit interest in the program
• Seek out and engage new agency partnerships
• Provide ongoing relationship management for all agencies and associated donors
• Maintain agency profiles in the customer relationship management system (CRM)
• Implement schedule of agency visits to audit compliance with Community Connect requirements and implement follow up actions according to audit result
• Respond to queries and/or complaints from agencies and associated food donors and resolve any issues
• Maintain in depth understanding of agency capacity and infrastructure to identify where food can be pushed out to
• Work with the Business Analyst on reporting agency performance
• Perform administration duties in an accurate and timely manner

About the person:

The successful applicant will:

• Have experience in sales, relationship management and engagement (this will be favourably looked upon)
• Have negotiation skills and the ability to build strong internal and external stakeholder relationships
• Be proactive and able to work independently and as part of a team
• Have good communication and interpersonal skills
• Have strong administration, organisational and planning skills
• Be able to solve problems, maximise outcomes and achieve results in a timely manner
• Hold a valid Driver’s Licence

Only applicants with a current right to work in Australia and who are double vaccinated will be considered for this position. Successful applications will undergo a police check and pre-employment medical.

SecondBite is an Equal Opportunity Employer supporting diversity in the workforce.

For a copy of the position description, please request via [email protected] using the subject line: Agency Coordinator enquiry via EthicalJobs.