• Opportunity to make a real difference working for a purpose led organisation
• Full time role based in Newcastle
• XRef Engage Awards Best Workplace 2024
• SCHADS Award Level 5 Pay point 1

Join an amazing team working to promote and link older people to vital aged care and rights information.

About the role

This role is a key part of the Older Persons Home Care Check In team dedicated to providing advocacy support including safety checks, information and support to older people in the community in a proactive and preventative manner.

This role has access to hybrid work arrangements which include a blend of community-based, office-based and remote working arrangements. This position is Full-time on a max-term contract arrangement to the end of June 2025, aligning with our current funding period.

Why work for Seniors Rights Service?

Seniors Rights Service is a nonprofit organisation that provides free legal services, aged care advocacy and rights education and information to older people across New South Wales. This is a pivotal moment to join our team. As more older people seek aged care services, our organisation is continuously evolving to meet the expanding need for our services.

If you have a natural talent for connecting with people, have relevant experience and want to work for an organisation dedicated to supporting one of the most vulnerable groups in our communities, we want to hear from you.

Role Responsibilities

• Screening referrals from external and internal stakeholders based on eligibility criteria
• Make contact with clients who have been identified as benefiting from a safety check
• Develop and implement a personalised plan that will outline the preferred ways of communication, duration of support and frequency of contact
• Ensure clients are aware of what our service can provide and the scope of practice
• Identifying potential risks for harm and working with the client proactively to reduce those risks by referral to appropriate agencies
• Providing Information including information about advocacy, the aged care system, other services, feedback processes and rights and responsibilities
• Create an ‘exit safely’ plan with the client
• Support in the collection of feedback and evaluation of the project Effectively represents Seniors Rights Service in external forums and partnership meetings
• Provide verbal and written reports as requested by the management and funding bodies
• Maintain appropriate records and documentation including accurate input and management of client data in the client management system
• Participate in Seniors Rights Service’s Performance and Development Review program
• Promote safe work practices that are consistent with Seniors Rights Service’s policies and comply with WHS legislation
• Promote and actively support a safe and inclusive working environment that celebrates everyone’s uniqueness, including their race, gender identity, age, disability, religion, ethnicity, sexual orientation and experiences
• Contribute to the development and maintenance of effective policies and procedures.
• Some intrastate travel is required

• Undertake other tasks as assigned by the manager

The perfect fit for this role will have:

• Relevant qualification in health/social sciences or other related field or relevant equivalent experience
• Demonstrated experience working within a client-centred framework in advocacy, case management or a client service role
• Knowledge and understanding of socially isolated, homeless or disadvantaged people
• Good interpersonal and communication skills including assessment, care plan development and report writing
• Excellent computer skills, fluent in Microsoft Office 365 and experience in data entry
• Ability to work within a small team environment as well as work with minimal supervision
• Commitment to delivering quality client services, working empathetically with clients to ensure the delivery of rights-based and client-focused services
• High level of resilience and self-care practices in place
• Commitment to ongoing professional development
• Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work-related mileage claims
• Willingness to obtain an annual flu vaccination and be fully COVID vaccinated. Hold a valid federal police record check and driver’s license

Benefits

• Experience a collaborative and fun work culture in a growing organisation
• Great flexibility with access to hybrid work arrangements
• Competitive salary with NFP Salary Packaging benefits
• 15 days personal/carer’s leave and gifted leave between Christmas and New Year
• Feel good knowing you are working for an organisation with a strong social conscience and presence within our community.

Interested in applying?

If you are interested in this opportunity, please submit your resume and a cover letter including responses to the following questions:

• Why are you interested in applying for this role?
• What knowledge, skills and attributes do you have that would make you the ideal candidate?

** To be considered for this role you will need to include a cover letter answering the above two questions with your resume.

At Seniors Rights Service we seek a workforce that is as diverse as our society. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islanders people to apply. Additionally, we believe vaccination to be the best way to keep our employees and clients safe and strongly encourage vaccination against Influenza and COVID-19.