Canterbury Hospital is committed to providing high quality healthcare services to our local community, focused on patient and family-centred care.

Since opening in 1929 our hospital continues to grow to meet the changing needs of our community and incorporate new models of care.

WHAT YOU’LL BE DOING

The Customer Service Liaison Officer (CSLO) is pivotal to the Local Health District's strategy to raise additional revenue from patients electing to use their Private Health Insurance. The position is responsible for developing effective relationships with key stakeholders and providing customer focused information in relation to their financial options. This position is part of the Finance and Revenue Department.
 
The position provides patients and staff with support in regards to patient election choices and ensures admitted patient financial records are complete and compliant with the National Healthcare Agreement, NSW Health and LHD policies and procedures.

For more information, please view the For more information, please view the Position Description.

THE REQUIREMENTS

• Relevant experience in a revenue, finance or similar position in a hospital setting, with demonstrated ability to meet revenue targets.
• Excellent communication and customer service experience including a high level advocacy and negotiation skills, with the ability to deal sensitively and professionally with patients, their families, other staff and stakeholders involved in the financial case management process.
• Ability to work a 7 day rotating shift across the hours of operation, including public holidays.

THE BENEFITS

• Accrued Day Off each month for full time roles, paid Parental Leave & Annual Leave loading
• Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus  
• Access to free courses, qualifications and coaching via Sydney Education
• Access to confidential EAP counselling for staff and their families
• Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport, and free telehealth nutrition and wellness resources from qualified professionals.

For more information about other benefits, please visit SLHD Benefits.

WORKING FOR SLHD

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: www.steppingup.health.nsw.gov.au/.

Sydney Local Health District is committed to implementing the Child Safe Standards. 

To further connect with us, check us out on LinkedIn.

For enquiries, please contact Tessa Noll on 0400 780 687 or via email at [email protected] using the subject line: Customer Service Liaison Officer enquiry via EthicalJobs.