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Direct Marketing Coordinator - Retention and Growth

The Smith Family
  • Become part of our family and make a difference to young Australians through supporting their education
  • Temporary full-time opportunity (till the end of January 2023)
  • Sydney based but can be flexible

about the role

As we lead up to our Centenary, it’s an exciting time to be joining our family.

We are currently seeking a Direct Marketing Coordinator to join our growing team. Reporting to the Retention & Development Manager and working with a dedicated and passionate team, this pivotal role is responsible for executing end-to-end direct marketing activities that retain, engage and deliver value back to supporters. We are seeking a creative individual with high levels of attention to detail, strong project management skills and an appetite to learn.

A day in the life of a Direct Marketing Coordinator might look like this, but every day will be different.

Primarily, you will be responsible for:

  • The day-to-day coordination of direct marketing campaigns within our regular giving calendar of activity.
  • Developing timelines and ensuring campaigns are delivered to timeline
  • Briefing copywriters and designers and providing feedback on creative as well as securing internal stakeholder feedback and approvals
  • Coordinating data through briefing the Marketing Analytics & Reporting team
  • Briefing mail houses, proofreading and quality checking all lives prior to final sign off
  • Tracking all costs for each campaign and adhering to the allocated budget
  • Providing support to the Supporter Care Team for adhoc communications
  • Providing administration support to the Retention team
  • Contributing to the overall individuals revenue and retention targets

Our successful candidate will bring the following

  • Two or more years’ experience in a marketing, advertising or communications role
  • Strong project management time management and organisational skills
  • Ability to demonstrate initiative, multitask, work under pressure and deliver to timelines
  • Proven communication, collaboration and negotiation skills
  • Understanding of customer retention with an interest to learn about strategies to increase lifetime value
  • Experience in data/mail house management

Here’s why we think you’ll love The Smith Family

Living up to our employment promise, our team members tell us that working for The Smith Family they have great job flexibility and the ability to work alongside committed, passionate and professional team members whilst engaging in challenging, interesting, and purposeful work. In turn, our team members believe that they offer commitment to our vision, mission and values and effective collaboration with fellow team members to deliver strong performance outcomes and make a difference to the lives of Australian children every day.

apply now

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you.

You may view the position description attached.

For any other information, please contact Lan Nguyen, National Manager, Supporter Retention and Development at Lan.Nguyen@thesmithfamily.com.au using the subject line: Direct Marketing Coordinator - Retention and Growth enquiry via EthicalJobs.

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

How to apply

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