• Be part of an organisation that makes a difference
• Permanent Full time position
• Sydney National Office

The Smith Family is a national, independent children’s charity helping disadvantaged Australians to get the most out of their education, so they can create better futures for themselves. The Office & Sponsorship Administration Team Leader is responsible for providing best practice supporter care to our Donors, Learning for Life sponsors and other Smith Family supporters, with the aim of maximising sponsor retention, growth, and conversion of prospective supporters, minimising sponsor attrition, and increasing the number and satisfaction of supporters.

A day in the life of the Office & Sponsorship Administration Team Leader might look like this, but really every day will be different:

• Ensuring new staff are inducted with clear understanding of WHS processes and procedures at National office
• Reviewing current national administration supplier contracts in accordance with company policy
• Manage performance by having regular one on one meetings; giving and receiving feedback; acknowledging achievements and conducting formal and informal performance and development reviews and planning discussions
• Training and recruitment of new volunteers to support Supporter Care and National Office Administration functions
• Work with Marketing, Information Services and Supporter Care teams to maintain and improve letter templates, supporter correspondence and student allocations to increase sponsor retention and minimise attrition

It takes a special kind of person to be our Office & Sponsorship Administration Team Leader. Successful candidates will bring the following:

• Tertiary qualification and/or commensurate workplace experience in a similar role
• 3 years customer service
• 3 years administration experience
• People Management Experience
• Demonstrated commitment to learning, developing skills and sharing knowledge and information
• Proven staff development strategies

Living up to our employment promise, our team members tell us that working for The Smith Family they have great job flexibility and the ability to work alongside committed, passionate and professional team members whilst engaging in challenging, fulfilling and diverse work. In turn, our team members believe that they offer commitment to our vision, mission and values and effective collaboration with fellow team members to deliver strong performance outcomes.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you. You may view the position description attached. For any other information, please contact Dylan Rose, National Manager, Customer Experience (Cx) And Supporter Operations at [email protected] using the subject line: Office & Sponsorship Administration Team Leader, National Office enquiry via EthicalJobs.

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children Checks. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.