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Program and Scholarship Administration Coordinator

The Smith Family
  • Become part of our family and make a difference to young Australians through supporting their education
  • Permanent full-time opportunity
  • Blacktown, NSW

The Smith Family is an independent children's charity helping Australian children living in disadvantage to get the most out of their education, so they can create better futures for themselves. As we lead up to our Centenary, it’s an exciting time to be joining our family.

We are currently seeking a Program and Scholarship Administration Coordinator to join our growing team. Reporting to the Team Leader, Program & Scholarship Administration and working with a dedicated and passionate team, this role is responsible for providing exceptional customer service to The Smith Family customers, by undertaking administration based and customer service activities for our Scholarship and Programs.

A day in the life of a Program and Scholarship Administration Coordinator might look like this, but every day will be different. Primarily, you will be responsible for:

  • Support a volunteer team who deliver administration support to the Learning for Life scholarship, and TSF programs
  • Ensure compliance with all relevant organisational policies and procedures including maintenance of a safe work place
  • Support escalations and direct contact with families/program participants with complex or difficult issues unable to be supported and managed by P&S Admin volunteers
  • Work closely with local Program and Scholarship Administration Team Leader to schedule and prioritise volunteer resources to ensure activity deadlines are met.
  • Record management, including data entry and mass updates, as well as general administrative tasks where required. This may be for a specialist area or a general activity
  • Actively contribute to program process reviews in addition to providing feedback on data quality issues/queries as required on behalf of the national P&S Admin team

Our successful candidate will bring the following

  • Highly developed organisational and administrative skills
  • Ability to engage with, support and manage the contribution of volunteers sourced from a variety of backgrounds
  • Ability to communicate with varied audiences including the capacity to deliver training
  • Proficient computer literacy: Intermediate skills in MS Word, Excel, Outlook, Powerpoint and Web technologies
  • Ability to work under pressure, prioritise workload and meet deadlines
  • Ability and willingness to communicate effectively and support families and participants from a variety of backgrounds, including low-SES, ESL and low literacy

Here’s why we think you’ll love The Smith Family

Living up to our employment promise, our team members tell us that working for The Smith Family they have great job flexibility and the ability to work alongside committed, passionate and professional team members whilst engaging in challenging, interesting, and purposeful work. In turn, our team members believe that they offer commitment to our vision, mission and values and effective collaboration with fellow team members to deliver strong performance outcomes and make a difference to the lives of Australian children every day.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you. You may view the position description attached. For any other information, please contact Kaelin Williams, Team Leader, Program & Scholarship Administration at Kaelin.Williams@thesmithfamily.com.au using the subject line: Program and Scholarship Administration Coordinator enquiry via EthicalJobs.

Please note the applicant must address the highlighted criteria (from the position description) in their application.

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

A position description is attached.

How to apply

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