We are looking for a Content Manager to join our tight-knit Member Engagement team. You will source and publish timely and relevant safety and wellbeing information to help our members engage with the services Sonder provides. You will also work on client-facing content and resources, ensuring these are inputted and maintained in a timely and efficient manner.

In this role you will:

• Source and write content to support new app features
• Write content for our help centre
• Structure digital content so that it can be repurposed for multiple uses
• Manage various publishing platforms to distribute content to members across email, push messaging, in-app notifications and any other relevant channels
• Collaborate with our Product Marketing manager on opportunities to amplify content across social channels

What do you bring?

We would love to find a team player, who has a real eye for detail. We are looking for someone with excellent written communication skills who has experience publishing short- and long-form content for a variety of audiences. They should have a flexible attitude working with multidisciplinary teams, often on multiple projects simultaneously.

• Proficient editorial skills including the ability to source and analyse information and exercise reliable judgement.
• At least 12 months experience in digital content publishing, content marketing or service journalism.
• Excellent written communication skills with an eye for detail.
• If you have worked in start-ups or with mobile apps this would be highly advantageous
• A background in health & wellbeing, news or current affairs publishing would also be very advantageous
• Data-driven mindset to inform decision making and improve results.
• Familiarity with using tools like Google Maps and satellite imagery for geolocation purposes would be beneficial
• Working knowledge of Braze, Intercom and modern ‘headless’ CMS tools such as Contentstack / Contentful, or the confidence to learn these platforms

What can we offer you?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Corporate Team and as we continue to grow, there will be plenty of development opportunities.

• Modern offices based in Waterloo
• Flexible work arrangements
• Induction and onboarding designed to make you succeed in your new role
• Catered lunches
• Social events and clubs
• Bring your dog to work day
• Stocked kitchen with access to all the snacks you need
• Showers available for anyone cycling to work or gym goers!

Join Sonder’s innovative movement and feel empowered everyday knowing you are contributing to making the world a safer place.

ABOUT SONDER

Sonder is a data-driven, human-first wellbeing company; helping organisations re-imagine their people’s health, wellness and safety. The heart of the solution is a technology-driven platform supported by medical and mental health experts - available every minute of every day. Their mission is to achieve the right outcome for a broad range of wellbeing and safety issues, from mild to severe. Aggregated data also provides organisations insights to reduce people-related risks and drive decision making, supporting leaders to confidently create a brighter future for their people and their organisation.

• Over 400,000 members from 90+ countries since launch in 2017.
• Over 200 staff, with an international responder network of ex and off-duty emergency services personnel.
• Trusted by major corporations, education providers and Government to enhance wellbeing across the world.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC