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Support Coordinator

Sonder

Sonder is a data-driven, human-first wellbeing company; helping organisations re-imagine their people’s health, wellness and safety. The heart of the solution is a technology-driven platform supported by medical and mental health experts - available every minute of every day. Their mission is to achieve the right outcome for a broad range of wellbeing and safety issues, from mild to severe. Aggregated data also provides organisations insights to reduce people-related risks and drive decision making, supporting leaders to confidently create a brighter future for their people and their organisation.

Over 400,000 members from 90+ countries since launch in 2017.

Over 200 staff, with an international responder network of ex and off-duty emergency services personnel.

Trusted by major corporations, education providers and Government to enhance wellbeing across the world.

What can we offer you?

We offer a role within our passionate team of experienced professionals, within the Operations Team and across the organisation. We will empower you to make critical decisions which support our members and meet Sonder’s priorities. We will enable you to provide this support through the guidance of clear standard operating procedures and training in, and access to, our extensive suite of cutting-edge technological tools and platforms. We will rely upon your critical thinking, empathy, and emergency management skills.

In addition to the pride you will take in knowing that your work makes a difference in ensuring the safety, wellbeing, and confidence of our members, we are a fast-growing company that can offer you the opportunity for advancement and professional growth and satisfaction.

The opportunity

Reporting to the Shift Supervisor, the Support Coordinator will act as the first point of contact for members who need help. You will be required to work a variety of shifts on a rotating 24/7 roster. Rosters are projected well in advance to allow personal planning and flexibility.

Your day to day activities:

  • Coordinate a wide variety of emergency and non-emergency requests under the guidance of our Duty Operations Managers;
  • Liaise with internal and external stakeholders to ensure the best outcome for the member; and
  • Provide input into operational processes and functionality.

Who are we looking for?

The ideal candidate is passionate, empathetic, and takes pride in their ability to assess a critical situation and determine or recommend, the next steps. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

You will have;

  • Experience working in a complex high pressure environment, operations or inbound call centre is desirable.
  • Superior English communication skills - fluency in other languages is helpful but not required.
  • Experience working with Microsoft Office and Google Suite.
  • Experience managing multiple tasks.
  • Strong analytical and problem-solving skills.

Please note; due to the nature of our industry, all successful candidates will be required to provide a National Police Check and a Working With Children Check prior to commencing in this role.

If this sounds like the place for you, apply now - we can't wait to connect!

How to apply

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