• Leadership role
• Ongoing position
• 4 weeks annual leave
• 37.5 hours per week

ABOUT SOUTH MELBOURNE COMMUNITY CHEST

Founded in 1946, South Melbourne Community Chest is a non-profit organisation that raises funds for distribution to local community groups. We raise money from our opportunity shop, from financial donations, and from bequests.

Unlike most opportunity shops we are not part of a wider chain, we are embedded in the local community. Our goods donations come from locals, our beneficiaries are local groups, our volunteers and staff are mostly local too.

The opportunity shop is run by a paid manager, a paid part-time staff member and a great team of volunteers. The Community Chest is overseen by a committee of management, also volunteers.

ABOUT THE ROLE

The shop, well-known and well-loved in the South Melbourne community, specialises in quality second-hand and vintage clothing, together with a wide range of pre-loved goods and collectibles. The shop is open Monday-Saturday from 10.00am to 5.00pm.

Your role as op shop manager will be to continue this tradition, as well as enhancing our on-line presence and developing for future challenges. You will be responsible for all day-to-day operations, ensuring high levels of customer service, community engagement, driving sales, and creating a welcoming environment for shoppers and a positive working environment for staff and volunteers.

ABOUT YOU

• Retail store management experience
• Demonstrated people-management skills and experience
• Strong visual merchandising and styling skills
• Passionate about delivering a great customer experience
• Experience managing and coordinating volunteers
• Experience with social media and on-line marketing
• Computer skills, including word processing, data collection and entry
• Ability to manage competing priorities and tasks
• Ability to work with a diverse customer base

KEY RESPONSIBILITIES

• Responsible for daily operations of the shop
• Service Delivery - achieving annual sales and profit forecasts
• People Management - motivate the team, recruit and train volunteers, organise rosters
• Marketing and Community Management - develop and implement on-line marketing strategies, build digital relationships with customers, update the shop’s presence on social media platforms
• Financial Management - work with the management committee to set budgets and targets, develop and implement sales campaigns, monitor and report progress
• Health, Safety and Risk Management - embed OHS in the culture

How to Apply

A position description is attached.

To apply for this opportunity, please click Apply Now. In your application, please address the Key Selection Criteria of the position description and include your CV.

If you have questions before applying, you can ask them on the CONTACT US page on our website.