About Us

SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About the Team

The Federal Government’s Status Resolution Support Services (SRSS) program provides assistance to eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment and education.

We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria and Tasmania.

About You

The Administration Officer provides effective and efficient administrative support relating to (but not confined to) financial processes, records management, purchasing and administrative services. The role will also provide administrative and technical skills to support and achieve program success.

Responsibilities:

• Monitor centralised mailbox for day-to-day business needs.
• Accepting referrals on government portal and maintain records on internal Client Management System.
• Record keeping and data matching on regular basis.
• Utilise internal payment platform Coupa to perform review and approve invoices to be paid correctly.
• Support case management team in relation to administration tasks
• Supports and performs administrative requirements for various committees/meetings.
• Assists with the preparation of correspondence, reports and minutes.

Essential Criteria

• Qualification in Office Administration.
• Experience as an Administrative Officer, Administrator or similar role.
• Intermediate skills with office management software like MS Office (MS Excel and MS Word, specifically).
• Experience with client management-based environment and system.
• Supporting leadership and overseeing administrative department activities for staff members 
• Directing, reviewing, and optimising client related expenses to increase accuracy, productivity, and efficiency.
• Strong organisation skills with a problem-solving attitude with excellent written and verbal communication skills.
• Ability to handle and prioritise multiple tasks and meet all deadlines.
• Previous experience working with Asylum Seekers/Refugees or CALD community.
• Experienced in maintaining accurate and complete client records using a Customer Relationship Management tool (CRM) would be an advantage.

Please ask us for a copy of the PD for the full responsibilities.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight; 
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs.
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

To Apply

Click "Apply Now" to submit your application. 

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Should you require further information about the role please contact [email protected] using the subject line: Administrator - Status Resolution Support Services enquiry via EthicalJobs.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

Our commitment to Diversity:

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. We accept and consider all your experience including from overseas and volunteering opportunities.

Our commitment to flexible working:

SSI is committed to ensuring that we reflect the NSW community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can also assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected] using the subject line: Administrator - Status Resolution Support Services enquiry via EthicalJobs or call Theresa on 0468 836 759.

Req number: 477.