Job Summary
- Applications close:
- Job posted on: 3rd Jun 2022
- Sydney > Naremburn
At Starlight we know that sick kids are still kids. So our mission is to brighten the lives of seriously ill children, and their families, by replacing the pain, fear and stress experienced through hospitalisation and treatment with programs that deliver fun, joy and laughter.
The Customer Experience Team Manager is responsible for leading and coaching a team of five to continue to deliver high quality interactions for Starlight's supporters & build ‘winning’ relationships through the delivery of outstanding supporter service. The team plays an important role by contributing to the success of Starlight’s fundraising programs by implementing best practice processes and retention strategies, all whilst creating exceptional customer experiences.
The Customer Experience Team Manager has an opportunity to make the role their own by implementing strategies to simplify, optimise and enhance customer experience through the different channels our incredible supporters use to contact us e.g. phone, website, email or social media.
You are a natural networker, with exceptional relationship management skills and an ability to build rapport and trust with a variety of stakeholders from diverse backgrounds through various channels. Along with this you're driven to make an impact by using your leadership and influencing skills in a collaborative, high-impact organisation.
Starlight's vision for reconciliation is to embed values of awareness, acknowledgement and respect for Aboriginal and Torres Strait Islander Peoples and their culture within our organisation. We welcome applications from people of Aboriginal and Torres Strait Islander heritage.
Candidates will be required to complete a Working With Children and Police Check before any offer can be made.
A position description is attached.