about us

At Stile, we create world-class resources for science teachers, whom we call superheroes because they are. Our resources (think videos, lesson plans, questions, simulations, activities and more!) spark excitement and curiosity in every student.

At the most basic level, our aim is to get kids thinking critically about the world around them and make evidence-based decisions for themselves and for their community. Have a read of our ‘why’ for more information.

Over 400,000 students and 8,000 teachers around the country and increasingly around the world use Stile, and we expect this to more than double in the next couple of years in line with our international expansion strategy (USA here we come!). That’s quite some reach, and it’s a responsibility we take very seriously.

We’re growing…fast, and frankly, we could use your help!

We need you on the front-lines, assisting teachers when they write or call in needing help. To do whatever it takes to make their day just that little bit easier.

Let’s be clear, this is a customer support role… but a support role like none other. We’re obsessive about making every interaction delightful. We pride ourselves on getting back to teachers within minutes, not days. We love the idea that we’re making the lives of busy, overworked teachers just that little bit easier. They notice the extra effort we make, and are always hugely appreciative. We also believe in giving our team the flexibility to own and solve problems - there are no scripts or chatbots here!

We’re looking for someone to join our team who is as obsessed as we are with delighting others. This is a full-time role with an immediate start. This is not a temporary position - we’re looking for someone who wants to join the team and be part of something pretty special for years to come. You’ll be the fourth member of our happiness team, supported by a wider customer team that work closely together to deliver a delightful experience for teachers at every interaction.

Sound interesting?

Read on below then click apply. Be sure to include the following:

• A cover letter (no more than a page) explaining why you're going to smash this role out of the park. Include a paragraph on which Behaviours of an Effective Stile-ist most resonate with you or which you disagree with and why
• Your resume
• Address your letter to Leah Jabornik

For more information on our hiring process, please refer to our hiring process.

We can't wait to hear from you!

The Details

What’s in it for you:

• Colleagues worth working with. You’ll join an amazing 75-strong team of teachers, scientists, artists, and engineers. Imagine a workplace where everyone genuinely cares about, and is working towards, improving scientific literacy amongst our young citizens. We hold ourselves, and each other, to a high standard, and love what we do.
• Working on something that really matters. In partnership with teachers, we’re coaching students to become problem solvers and critical thinkers. The internet democratised information. We believe that with a strong command of science, tomorrow’s citizens and leaders have a fighting chance of sorting the misinformation from the facts.
• A fantastic office environment. When we can, we spend time in the office. It has a huge central kitchen, lots of places to put your feet up to work and even end of trip facilities if you decide to ride in.
• Flexibility. We expect that you work hard, but you’ll have flexible hours and you’re the master of your own schedule.
• Support always. Stile is its people, and it’s important we are creating an environment where you’re supported, happy and able to do your best work. We have strong management and feedback frameworks, an Employee Assistance Program, a progressive parental leave policy, and much more!
• Your own professional development. We’re lifelong learners here at Stile. Alongside teaching you everything you need to know to succeed in this role, you’ll have the opportunity to attend internal and external PD.
• A full IT set-up. A Mac laptop, and whatever other bits and pieces you need to be productive. We have a work-from-home reimbursement for all new Stilists to get their home set up as comfortable as theirs at Stile HQ.

How you’ll spend your time

• Answering inbound enquiries. Teachers contact us every day in a multitude of ways: by phone, email and carrier pigeon (though the last is rare). Sometimes they’ve got a simple question about how to achieve something with our online tools. Other times they want to know if we have a lesson on a specific topic available. Sometimes they’re just plain stuck. It’s your job to get to the bottom of the issue and solve it. Sometimes you’ll know the answer. Sometimes you’ll jump on a quick video or screen sharing session to really see what’s going on. Expect to be liaising with our engineering department to identify and report software bugs (though of course, we don’t have bugs). If we’ve made a mistake, we give you the flexibility to make it right. Will you send them a hand-written card? A hamper? Up to you, but whatever it takes.
• Making happiness even better. You’ll be on the active lookout for ways we can become even better at serving teachers. One way is to continuously update and add to our self-service help centre, writing new articles that empower teachers to find answers to questions themselves.
• Special Projects. Variety is the spice of life. Once you’re thoroughly settled into your role, you’ll get the opportunity to participate in projects that help support Stile as a whole. We’ll work together to find projects that complement your skills and make the most of your time outside of the support queue!

A bit more about you

There are no specific experience requirements for this role. We’ll teach you everything you need to know to be successful. Here is a bit about you:

• You delight in helping others, and you often go out of your way to do so. You love to see others succeed.
• You have a natural affinity for technology and computers - you’re comfortable teaching yourself how to use new software and pick it up far quicker than most. You’re likely the one always getting asked to fix someone’s computer, and when you don’t have the answers, you know the value of a quick Google search.
• You generally like to leave things better than you found them (ever rearranged the spices cupboard?) You love making things better. You pick up litter and straighten picture frames as you walk past. Most people think these are small things, but you know how important those small things really are.
• You’re empathetic. You have the ability to put yourself in the shoes of a teacher who is struggling to solve a problem and may be stressed as a result. You know how to communicate effectively to help.
• You’re happy chatting to someone online, and can write a good, well-structured email. You’re probably a proficient touch typer (yes kids, that means typing without looking at the keyboard). But equally, you don’t hesitate to pick up the phone when that’ll be easier.
• You're eager to learn. Super eager. You soak up feedback, incorporate it, and are constantly driven to be better. You can't help it.

Hours and location

This is a full time, permanent role with some flexibility around where and when you work.

We enjoy working together at Stile HQ, but we also appreciate that working from home or away from the office offers time to really concentrate and the flexibility needed in modern life. Our team spends a minimum of two days each week working together in our (awesome) office located on Exhibition Street in Melbourne CBD, the rest is up to you!

This role is all about helping teachers solve their problems, which can mean a few hours on the occasional Sunday afternoon and one weekend on call each month (though it’s rare you’ll actually get a call!). Whatever the case, we’re big believers in helping our team find the right balance between work and play, knowing this looks different for everyone.