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Team Leader, Communications - Transport Services Dispatch Centre

St John Ambulance

About Us

A trusted and reassuring presence in the Victorian community for more than 138 years, St John Ambulance Victoria is a for purpose organisation working for the Service of Humanity. We look to the future as a vibrant and strong organisation which exists to help those in our community who are in sickness, distress, suffering or danger.

Our desire is to serve the community further, deliver the best care possible and be a place where people are inspired to volunteer and work. We support our charitable work through a leading commercial operation, operating as a certified Social Enterprise.

About the Opportunity

The Team Leader Communications is responsible for managing the dispatch team, consisting of Communications and Administrations Officers, to ensure a consistently safe, reliable, professional and efficient dispatch service for non-emergency patient transport (NEPT) and deceased persons transport.

Reporting to the General Manager Transport Services, the Team Leader Communications will recruit, train, manage and develop the dispatch team to ensure delivery of the best possible experience for our customers, patients and deceased persons.

The Team Leader will analyse and investigate opportunities to improve performance, decrease expenditure and increase revenue of the dispatch team, and as part of the Transport Services leadership team will make an active contribution to the success of all parts of the Transport Services business.

The Team Leader will work Monday to Friday, but manages a team which is operational 24/7. As a result, the Team Leader needs to be contactable as required to support this team over the phone, and on occasion may required to support in person.

About You

Essential Skills and Attributes (Selection Criteria):

  • Demonstrated experience working in a dispatch role, preferably within a transport environment
  • Experience working in a people leadership position, with ability to develop and maintain a high performing, collaborative team environment
  • Strong customer service orientation, with strong interpersonal and communication skills
  • Able to manage competing priorities and remain calm under pressure, to provide clear direction and support to the team

Although not essential, on-road experience in an NEPT role or experience with rostering/payroll systems will be highly regarded.

Employee Benefits

St John supports an inclusive approach in both the workplace and community where you can pursue and achieve your goals to the fullest potential through ‘Our Safe Place’. St John offers a great culture and amazing staff benefits including career growth opportunities, training and development opportunities, tax free salary packaging options, discount cards, health and wellbeing offerings, complimentary breakfast and fresh fruit, fabulous coffee machines, team building activities, additional leave days and staff excellence awards. We also have an engaging and active social club!

How to Apply

Please apply with your updated resume and cover letter addressing the selection criteria. Your cover letter statement should include how your experience, abilities, knowledge, and personal qualities would enable you to achieve the key accountabilities and succeed in the position.

If you experience any difficulties applying online, please contact our People and Culture Recruitment Team by email careers@stjohnvic.com.au, using the subject line: Team Leader, Communications (Transport Services Dispatch Centre) enquiry via EthicalJobs.

Our commitment to Diversity

St John is committed to fostering an inclusive and equitable work environment for all our people. We encourage an environment where people feel respected, safe and valued for who they are and the contribution they make to the organisation and the community. We welcome and encourage applications from people across our diverse community, especially from Aboriginal, Torres Strait Islander and Culturally and Linguistically Diverse (CALD) applicants.

Our commitment to Child Safety

As an organisation that regularly works with children, we at St John believe that all children have the right to be emotionally and physically safe at all times, and to be treated with dignity and respect, free from emotional, psychological and physical danger, abuse and neglect. St John is committed to identifying, mitigating and managing risk to children through a preventative and risk management approach.

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