• Hybrid working, with a great office location in World Square

At ABMDR, our mission is to save lives by connecting donors with patients in critical need of blood stem cell transplants. We are part of a global network of donor registries, managing processes that match potential lifesaving donors with patients suffering from blood cancer and other life-threatening conditions. Our work is lifesaving, and we're proud to be in the business of making a difference.

As a Donor Support Coordinator, you will play a vital role in supporting our volunteer blood stem cell donors, helping them through the process of potentially saving a life. You will act as the liaison between donors, collection hospitals and all relevant stakeholders to help facilitate potential life-saving blood stem cell transplants.

The ideal candidate is personable, organised, and adaptable, with excellent administrative and multitasking abilities. You will receive full training and support and will work with an excellent team, who are passionate about saving lives and looking after our amazing volunteer donors.

Key Responsibilities

On a typical day, you may:

• Contacting donors to deliver the good news that they’ve been identified as a potential match, confirm willingness to donate
• Organise further testing and documenting donor health assessment for medical review
• Case managing donation requests with specialist collection hospitals, ensuring all necessary requirements are met
• Checking in with donors post-donation to ensure a smooth recovery process

What we’re looking for

To excel in this role, you will need:

• The ability to thrive in a fast-paced environment
• Excellent interpersonal and relationship building skills
• Strong organisational skills to efficiently manage caseloads and prioritise tasks.
• Proficiency in office applications and experience working with CRM databases
• Previous experience in office administration, providing high-level customer service and maintaining confidentiality.
• The ability to work both independently and as part of a team
• Excellent attention to detail, especially in data management

Your dedication and hard work will be rewarded with:

• Pride that your work will impact lives for the better
• Generous salary packaging benefits

As part of the recruitment process, you may be required to participate in relevant National Police, Employment History and/or Professional Membership and Qualification checks and validation of Australian Work Rights, prior to offer of employment at ABMDR.

ABMDR is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

For further details on this position please contact Hayley Croston on 02 9052 3326 or Jenna Passaro on 02 9052 3321.

We are not accepting applications from Recruitment Agencies.

Employer questions

Your application will include the following questions:

• Do you have experience in a role which requires relationship management experience?
• Which Microsoft Office products are you experienced with?
• Do you have customer service experience?
• Describe your right to work in Australia.