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Service Manager

Stride
  • Job no:YQ3BR

About Us:

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition — it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

On offer:

  • Based across Maroubra & Inner Western Sydney
  • Full-time & Permanent
  • Excellent Base salary plus Super
  • Salary Packaging options (up to $15,899 tax free!!)
  • Meals and entertainment allowance of up to $2,650!!
  • Leave loading at 17.5%
  • Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
  • One paid wellbeing leave day per year
  • Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
  • Excellent training and career development
  • Supportive team environment

Role overview:

  • The role of the Service Manager is to oversee various programs within the service cluster, monitoring the delivery of Client services
  • Responsibilities will encompass providing consultation, assistance and management of budgets, funding compliance and developing and motivating employees
  • Provide leadership to Service Leaders supporting staff members in their work with people who experience mental illness
  • Assist the Regional Manager (where applicable) in the maintenance of relationships with key stakeholders within a region, including attending forums, networks and other meetings to promote and improve service delivery

Requirements:

(Please address the 5 points below highlighting how you meet each one in the form of a cover letter)

  • A minimum of 2 years’ experience leading a team and managing programs and the ability to manage teams in multiple locations
  • In depth understanding of issues pertaining to mental illness and the impact on individuals
  • Demonstrated experience in managing staff, including recruitment, supervision, professional development and performance
  • Demonstrated experience managing NDIS teams and a thorough understanding of key drivers for success
  • Experience managing budgets

Additional requirements:

  • Ideally tertiary qualifications in psychology, social work, or related (or completed Diploma in a relevant discipline)
  • Well-developed communication, interpersonal and conflict resolution skills
  • Excellent negotiation, problem solving and decision-making skills, as well as the ability to work to time frames, meet deadlines, and work in challenging situations
  • Competency in administration, documentation, reporting and intermediate computer skills in Microsoft Office
  • Ability to work autonomously with supervision and as part of a team
  • Current driver's license
  • Must be eligible to apply/currently hold a WWCC
  • Must hold/be willing to apply for NDIS worker screening clearance

How to Apply

To submit your application, click the Apply Now button and complete the online application form, include a cover letter highlighting your experience with relation to the 'requirements' section, and attach a copy of your most recent CV.

Closing date for applications: Applications will be viewed and actioned upon receipt.

Any queries please email [email protected] using the subject line: Service Manager enquiry via EthicalJobs.

Vaccination against COVID-19 may be a requirement for some positions (in accordance with Public Health Orders, Work Health and Safety and duty of care obligations for staff and participants/students). As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with all government orders and directives.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

How to apply

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