• Join one of Victoria's leading not-for-profits
• Competitive Salary + Tax reducing salary package
• Part Time – Fixed Term
• Are you wanting to work in a Call Centre with a difference?

A little bit about us

For over 165 years we have been in Victoria assisting people through the challenges of poverty and exclusion address suffering, advocating against inequality and promoting human dignity and self-determination.

Overall, St Vincent de Paul Society Victoria has many arms and services. These include soup vans, education programs, home visitation programs and VincentCare Victoria, which provides a range of services and programs for people who are experiencing or at risk of homelessness and disadvantage. This includes crisis accommodation, drug and alcohol dependency programs, and housing.

The Call Centre receive over 300 calls daily from people in need throughout Victoria with varying requests for assistance. It is staffed predominantly by volunteers and services the Melbourne metropolitan conferences. It is a necessary contact point for making the Society accessible to people who need us. Without the volunteer’s dedication, commitment and understanding, this team could not carry out the 'Good Works' of the Society.

A little about the Role

This is a great opportunity for an experienced Call Centre Operator to demonstrate their excellent customer services skills and be a point of contact for those wishing to donate goods to support the ongoing work of St Vincent de Paul Society.

Using your exceptional communication skills you will work with our Drivers, Jockeys and Shop Managers, taking both inbound and outbound calls to both internal and external stake holders. You will bring a "hands on" approach and be a proactive operator who thrives on delivering outstanding service.

This role will have a direct impact within your community, so if you have positivity in abundance and a true desire to give people a "hand up" then we would love for you to apply!

More specifically you will have:

• Experience with customer services with a Call Centre focus.
• Strong geographic knowledge of Melbourne CBD and metro area.
• Outstanding communication and influencing skills to deal effectively with a broad range of internal and external stakeholders.

Why work for us? We offer:

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• We are committed to professional development to make sure that your career keeps growing while you’re working with us.
• We like to have a laugh and you will always find some sort of chocolate or cake in our work area… be prepared!
• We make an incredible difference in the lives of over 300,000 people every year.
• We believe in families, so we like to provide a family-friendly environment in which to work.
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #Social Justice.
• We have some great talent who are happy to share their experience and skills to help you on your way.
• We are complex in our design which always makes work interesting.

Where good happens # Goodworks

The St Vincent de Paul Society aspires to be recognised as a caring Catholic charity offering ‘a hand up’ to people in need. We do this by respecting their dignity, sharing our hope and encouraging them to take control of their destiny.

The Society relies on over 12,000 Members and Volunteers state-wide to support the Society in its great works.

If making a difference in your local community is important to you and you meet our essential requirements we can’t wait to hear from you. Please send us your updated CV and a cover letter that tells us a little more about you and why you would be perfect for the role. Please click here for a copy of the Position Description.

Join us!

Please note that prior to any commencement of employment, pre-employment checks must be completed these will include reference checking, a national criminal history, right to work check, a working with children check, and confirmation of COVID-19 vaccination status.

St Vincent de Paul Society Victoria is proactive in supporting child safety.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences.

We encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientations, and gender identities and expressions.