• Join one of Victoria's Leading Not-For-Profit Organisations!
• Be part of a values driven team to support our successful retailers
• Tax reducing salary packaging
• 75 hours per fortnight - Monday to Friday

The Role:

This an exciting opportunity for an experienced Transport Assistant to join our efficient and dynamic Warehouse & Transport Team at Altona. You will be responsible for assisting the transport team with the day-to-day operations including assisting the call centre with booking of material donations with a focus on inward / outward corporate customers.

This role will also be a support for covering “Vinnies Transport” which is the main inward / outward communication pathway for all Transport needs and will have a key responsibility in developing of reporting to assist in the strategic planning of the Division. The role acts as a principal point of contact for those persons who wish to enquire about donating goods including corporate customers, as well as handling calls from internal clients such as Drivers/Jockeys and Shop Managers. The position encompasses both inbound and outbound traffic.

Vinnies is a special place and encourages all employees and volunteers to grow with us, add value and truly make a difference to the lives of others.

About you:

You are a positive individual with an unflappable demeanour who has a drive to be part of an organisation doing exceptional things in the community. You bring a 'hands on' flexible approach and are a proactive operator who thrives on positively engaging with customers.

You can manage day to day risks through co-operation with the decisions and actions taken by SVDP to provide a safe workplace.

More specifically you will have:

• Excellent written and verbal communication skills
• High focus on Time Management Skills
• Be Innovative and practical in problem solving
• Ability to work independently as directed by the Transport Call Centre Team Leader
• Ability to work within and meet timeframes
• Be Honest, reliable and punctual
• Display willingness to participate in ongoing education
• Strong attention to detail
• Effective judgement and decision making
• Ability to work well under pressure
• Demonstrate a positive and ‘can do’ attitude in all tasks

Key accountabilities include:

• Escalate unresolved issues to the Transport Call Centre Team Leader or Transport Manager
• Support Vinnies Transport communications during leave periods for the Call Centre Team Leader
• Conduct Call Centre operations with a focus on achieving exceptional customer service
• Establish and maintain positive communication within the Core Group consisting of Call Centre Team, Transit Centres, and Transport Leadership Group and SVDP donors
• Identify trends and methods for improved service delivery to Vinnies on an ongoing basis

In return we offer:

• Tax reducing salary packaging
• Knowledge that you will be part of a team helping to make a difference to your community
• We have some great talent who are happy to share their experience and skills to help you on your way
• A supportive and collaborative work environment - we value our employees and the excellent work that they do
• We are growing and there are lots of opportunities available

About us:

The St Vincent de Paul Society Victoria and its wide network of over 12,000 volunteers provide practical welfare support, advocacy and friendship for the most vulnerable members of our community, on the frontline, face-to-face.

The St Vincent de Paul Society in Australia has more than 60,000 volunteers.

Internationally, the Society operates in 149 countries and has over 950,000 volunteers.

To find out more visit our website.

Key services include Vinnies Shops; Vinnies Soup Vans; Compeer support for people experiencing mental illness; home visitation; youth programs; assistance for asylum seekers and refugees; education and tutoring; and a range of other volunteer-run initiatives that assist people in need.

Grow with Vinnies

If making a difference in your local community is important to you and you meet our essential requirements we can’t wait to hear from you.

Please submit your updated CV and a cover letter that tells us a little more about you and why you would be perfect for the role, via the Apply Now button.

Please see below for a copy of the Position Description.

Please note that prior to any offer of employment, pre-employment checks must be completed these will include reference checking, a medical, proof of COVID-19 vaccination, a national criminal history check and a working with children check.

St Vincent de Paul Society Victoria is proactive in supporting child safety

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences.

We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientations, and gender identities and expressions