• Mix of BAU and major digital transformation projects
• Broad IT infrastructure role
• Exposure to cutting edge technologies across Azure, Software Define Networks, Security and end user computing
• Hands on role with plenty of opportunities to develop your cross-skills especially in public cloud space

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the Service

The role is in the Corporate Services directorate and is part of Information and Communications Technology team. This team is responsible for state-wide ICT strategy, ICT project management, design and implementation of new ICT systems (e.g. CRM, Business Intelligence), ICT service desk, and cybersecurity.

The Role

As part of our Cloud and Service Delivery team you will be responsible for ensuring that all networks and Cloud based systems are operational, running reliably and within agreed service levels. You will manage level 2 and 3 escalations and be involved in key strategic and systems projects including an MS Teams Voice rollout, SD WAN and continuous digitisation and automation using Microsoft Power platform.

Ideally you will have worked in a simliar medium-sized organisation and have a breadth of experience across the infrastructure including server technology, firewalls, voiceover and PABX. You will be accountable for:

• Evaluating new technologies, undertaking financial, cost analysis and feasibility options.
• Assisting in managing a flexible hybrid cloud platform and team.
• Perform network monitoring and analysis, performance tuning, troubleshooting, and escalating issues.
• Dealing with escalations and allocated Service Desk tickets ensuring these are resolved within SLA's and customer satisfaction is the key focus.
• End to end ownership of all networking infrastructure.
• Direct end to end liaison with internal and external stakeholders to ensure alignment, operation, availability, support and continuous improvement of ICT services.
• Assisting in project delivery, project ceremonies, and production of artefacts.
• Manage operational documentation and provide co-ordination and technical leadership of other engineers, technicians, and contractors

Please click here for a copy of the Position Description, which provides the full role requirements.

To be successful in this role, you will need:

• Relevant tertiary qualification/s in ICT or equivalent with a network engineering focus.
• Professional experience with Cloud Networking platforms, which might include Microsoft Azure, Amazon Web Services, Google Cloud Platform.
• Strong understanding of network infrastructure and network hardware.
• CCNA or CCNP/CISSP (highly valued).
• Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
• Solid understanding of the OSI or TCP/IP model.
• Hands-on experience with monitoring, network diagnostic and network analytics tools.
• Hands-on experience to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Strong Network security experience.
• Experience working with Project management methodologies (Agile, Scrum)
• Experience working with ITIL aligned processes
• Working knowledge of Microsoft cloud platforms i.e. Azure and Microsoft 365
• Demonstrated analytical and problem-solving skills.

Come and join our team!

We believe our employees are key to our success and in return we offer:

• Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
• Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
• In addition to excellent learning and development programs, as a large purpose-driven organisation we provide opportunities to grow your career across a range of teams and services.
• Supportive, friendly and values driven team environment and culture.

Background Checks

You will need a current Police Check, Working with Children Check and Right to Work in Australia. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Tauseef Ashraf (Manager Cloud and Service Delivery) at [email protected] using the subject line: ICT Infrastructure Engineer enquiry via EthicalJobs.

Please submit your application online, attach your Resume and your responses to the Role-specific Criteria outlined on the Position Description.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.