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Vinnies Assist Referral & Information Officer

St Vincent de Paul Society NSW
  • Permanent, part-time (32 hours per week)
  • Based in Woolloomooloo, NSW
  • SCHCADS Level 3 hourly rates range from $32.54-$34.90 depending on qualifications and experience
  • Generous salary packaging benefits
  • Put your customer service experience to good use as you learn new skills

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hand up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

Directorate overview

The Vinnies Assist Referral Information Officer position is in the Vinnies Services directorate and is part of the Homelessness and Housing team. This team is responsible for state-wide management of excellent homelessness and housing services.

The Role

The Vinnies Assist team is a state-wide inbound call centre helping properly direct a wide range enquiries ranging from donors, volunteering, retail and corporate inquiries. The team will also be the first point of contact for all incoming calls for assistance from individuals needing to access Vinnies community services.

The Vinnies Assist Referral Information Officer:

  • Contribute to a team culture characterised by partnership and collaboration to achieve positive outcomes for people calling Vinnies Assist.
  • Provide an excellent level of customer service to callers to ensure they are referred on appropriately internally across NSW SVDPS directorates or to external service providers
  • Provide interactions with callers which are culturally appropriate and consistent with trauma-informed care practices.
  • Process donations and payments received by telephone
  • Provide information, intake and referral services for all Vinnies Services across NSW
  • Maintain and update information in the Society's databases including all administrative tasks associated with assessment and referral
  • Manage time effectively, adhering to a break schedule and maintaining self-care and well-being.

This role reports to the Team Leader - Vinnies Assist. Please click here for a copy of the position description.

To be successful in this role, you will need:

  • Demonstrated ability to receive and transfer a large volume of calls effectively
  • Good written and oral communication skills, including good interpersonal skills, with a demonstrated ability to relate positively and confidently with a wide range of people over the phone.
  • Demonstrated flexibility and responsiveness when dealing with clients with challenging behaviours on the phone
  • Demonstrated ability to work as part of a team and to work independently and unsupervised
  • Knowledge of drug and alcohol rehabilitation, mental health, homelessness, domestic violence, disability and other related community services.
  • An understanding of child protection issues, legislation and requirements.
  • Demonstrated ability to use client databases and Microsoft Office packages such as Word, Excel, and Outlook.

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development opportunities, as a large purpose driven organisation we provide the potential to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Lissa Votano (Vinnies Assist - Team Leader) [email protected], quoting Vinnies Assist Referral & Information Officer/VIN2472 enquiry via EthicalJobs.

Please submit your application online, attach your Resume and your responses to the Role-specific Criteria outlined in the Position Description.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

How to apply

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