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Receptionist - Homelessness Resource Centre

VincentCare Victoria

Enjoy the benefits of working within a growing organisation offering career development, flexibility and an attractive annual salary package $64,306 + superannuation + leave loading!

The Role:

VincentCare Victoria is seeking an enthusiastic person with experience in managing a busy reception, area as well as eagerness to work in the welfare sector, to take on the position of Receptionist at the new Ozanam House accommodation and Homeless Resource Centre.

Ozanam House, situated within the Inner Melbourne Community Hub, features an open-access drop in Homelessness Resource Centre (HRC) where people aged over 18 experiencing homelessness or at risk of homelessness can access a suite of services including drop -in support (i.e., meals, laundry facilities), case management, a health platform, and initial assessment and planning. The building also encompasses a 60-bed crisis accommodation, 48-bed extended stay units, and 26 independent living units for people experiencing homelessness.

This position is integral to the functioning and co-ordination of Ozanam House as a whole. It is located both physically and functionally as the first step of engagement with clients, visitors, volunteers, exterior agencies and contractors to Ozanam House and the HRC. Providing a warm and welcoming face to all who access the service is pivotal to this role.

Given the volume of both clients accessing, and the services provided by Ozanam House, it is a very fast paced and highly valued position.

VincentCare Victoria:

VincentCare Victoria is an award winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Inner Melbourne Community Hub provides a range of accommodation and support services, including crisis accommodation, drug and alcohol case management, and adult outreach.

Working with VincentCare:

A key strategic priority is attracting and retaining skilled and committed employees aligned to our values. VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including:

  • Career Development opportunities
  • Employee Assistance Program
  • Salary Packaging
  • Choice of Superannuation fund
  • Family friendly and flexibility
  • Study leave
  • The Ozanam Scholar Bursary

Diversity and Inclusion

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

Selection Criteria:

  • Demonstrated capacity to interact with others with sensitivity and diplomacy and to build effective relationships with colleagues, clients and other service providers.
  • Demonstrated understanding of the causes and effects of homelessness and the needs of and issues affecting persons who are experiencing or at risk of homelessness.
  • Evidenced administrative accuracy and detail, including timely case note entry.
  • Clear understanding of the issues and needs facing people who are homeless and marginalised including AOD, mental health, disability, family violence, legal issues etc.
  • Knowledge and commitment to the principles of social justice, community development and diversity.
  • Time Management, organisational and administration skills including knowledge of data bases, appointment scheduling, managing incoming and outgoing communications, data collection, distribution of promotional material.

How to apply:

Applicants must submit their CV together with a response to each of the key selection criteria in the position description.

Please submit your application through the Apply Now function below.

Phone enquiries may be made to Stella Ganino, Acting Manager Coordination, Engagement and Participation 0437 962 538.

All appointments within VincentCare Victoria are subject to satisfactory completion of a police check and character/performance reference checks. Police checks will be undertaken for the selected candidate prior to any job offer being confirmed. Police checks are also undertaken on a periodic basis during the period of employment.

All appointments are subject to disclosure of any relevant employment history of formal disciplinary action for improper or unprofessional conduct taken by current or previous employers or any other integrity body within or outside Australia.

The incumbent for this position must have and maintain a current Victorian Working with Children Check or equivalent.

How to apply

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