SydWest Multicultural Services is the leading community organisation connecting and empowering people of all cultures. Our purpose is Connecting Cultures & Building Communities. The values underpinning our work are Accountability, Collaboration and Excellence. Through person-centred services, representation and evidence development we are empowering individuals and building the social capacity of communities. The organisation focuses on people who are vulnerable and most in need, such as youth and children, seniors, people with disabilities and humanitarian entrants across the life course. We have offices in Blacktown, Mt Druitt, Penrith and Rouse Hill.

Our Benefits

• Salary Sacrifice packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay and $2,650 for meals and entertainment.
• Fantastic Health & Wellness program with value of up to $3000 per annum.
• Flexible working arrangements to work from home and office to support work-life balance.
• Paid Study Leave to support your professional development & Additional Leave Between Christmas & New Year.

For further information please check this link www.sydwestms.org.au/get-involved/employment-opportunities.

Role Overview:

The Day Respite Coordinator (DRC) - Aged Care is part of the Aged Care team and is responsible for effectively coordinating the activities of SWMS's Day Respite Centres, which are part of the CHSP Program. This role's key purpose it to ensure that all of SWMS's Day Respite Centre consumers receive exceptional customer service through coordination of meaningful activities, events, and other relevant projects within the Aged Care Team. The DRC is also responsible for compliance of the Day Respite Program under the Aged Care Act and the Aged Care Quality Standards as well as ensuring that quality services are delivered to all consumers.

This position will be on a fixed-term full-time basis (35 hours a week) and will end in June 2023.

Key Accountabilities:

• Coordinating & overseeing all aspects of SydWest's Senior Day Care Groups operational activities;
• Manage and closely monitor consumers' service hours and ensure all outputs set by the Department of Health are met on an annual basis;
• Ensure all scheduling requirements are efficiently & effectively managed;
• Network & strategically collaborate with internal & external stakeholders;
• Maintain high level of professional communication with all internal & external customers;
• Ensure Exceptional Customer Service is provided to all internal & external customers in managing all forms of feedback, complaints & compliments;
• Identify & Promote SydWest Services to Group Participants & potential customers within the Aged Care Communities;
• Provide reports in a timely manner as requested by the Aged Team Leader;
• Adhere to Policies & Procedures related to the work being undertaken in order to ensure own & others safety in the workplace.

Essential Criteria

(needs to be addressed on a separate document)

• Minimum 2 years' experience in coordination of centre-based client activities;
• Demonstrated experience in working with CHSP & HCP funded services & seniors of a CALD background;
• Sound knowledge of CHSP & HCP and current CHSP & HCP issues impacting seniors of a CALD background;
• Demonstrated experience to network, liaise, and develop collaborative partnerships with stakeholders;
• Ability to prioritise competing demands and work independently;
• Well-developed negotiation & facilitation skills;
• A strong customer service focus and the ability to interact positively with a wide range of people from diverse backgrounds;
• Well-developed verbal and written communication skills to engage effectively with a broad audience;
• Excellent computer literacy skills in Microsoft Office programs, electronic mail and calendars;
• Demonstrated values of integrity, reliability, teamwork and professionalism and a commitment to quality and continuous improvement.;
• Current driver's licence and access to a full registered motor vehicle with comprehensive insurance;
• Australian Federal Police Check;
• Working with Children Check.

SydWest MS adheres to the principles and practices of equal employment opportunity, workplace health and safety and is a child safe organisation.