As a Community Services Consultant, you will be the first point of contact for all current and potential clients of The Benevolent Society including our older clients, people with disability, and children and families. Being the voice of our organisation, we are looking for a compassionate person with a genuine desire to help others who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

In this role you will assess client eligibility and suitability for services and identify risks and vulnerabilities to connect caller to internal and external specialist teams based on their needs. The role is also responsible for assisting callers in navigating Government funding systems (NDIS, My Aged Care) and conducting referral/intake support all while providing an exceptional customer experience.

Terms: Full time role based in Glebe, NSW

To be successful in this role, you would have:

• Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
• Excellent communication skills (verbal and written)
• Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
• Demonstrated experience working in health or community services and call centers is preferable
• High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
• Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations essential

About our team:

• The Benevolent Society Support Centre is filled with talented, experienced individuals who strive to provide holistic support and care to the most vulnerable people in Australia. We are often described as empathic, compassionate, caring, and kind people by our clients and we welcome all those with an attitude of benevolence.
• We also love to laugh and have fun with our colleagues, and we maintain a positive, uplifting, and caring culture towards each other in the team. We are also passionate foodies and enjoy bantering with each other on Friday Funday once a month.

Our Benefits:

• Salary Benefits - Salary package $15,900 pa + meals and entertainment card $2,650 pa + discount program + package a brand new car or novated leases available!
• Work/Life Balance - Flexible work arrangements including part-time hours considered + laptop & mobile provided to work remotely + purchase 2 weeks additional leave per year
• Recognition and Reward - Length of Service rewards + long service leave after 5 years
• Wellness- 1 accrued day off a month for full time employees + fitness passport + employee assistance program
• Job Security- Ongoing learning, leadership training and career progression opportunities
• Positive Culture- We are an inclusive and diverse organisation welcoming people from all walks of life!

Click for more of our benefits https://www.benevolent.org.au/careers

Apply online today!

Contact Jackson at [email protected] using the subject line: Community Services Consultant enquiry via EthicalJobs for all enquiries.

TBS is committed to building an inclusive and diverse workforce that reflects the communities and people we support and advocate for. We encourage applications from Aboriginal and Torres Strait Islanders, people of all ages, identity and abilities. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role. The Benevolent Society supports vaccination as the best way to keep our clients, communities, volunteers and employees safe from COVID-19. Vaccination for COVID-19 is a condition of employment and volunteering.

Click here for Position Profile