Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our Carer’s Gateway will be just a phone call away. Carer’s Gateway is a new initiative to provide carers with information, support, counselling, and coaching. You will advocate for consumers, their Carers and families to enable choice and decision making that supports independence and quality of life.

As a Community Services Consultant, you will be the first point of contact for people wanting to access support. You will listen emphatically to understand the person's needs, provide them with relevant information and connect them to the appropriate services. Services aren't provided face to face in this team, but that doesn't mean you won't have the chance to connect. You will use technology based solutions to connect with customers to complete initial assessments that identify needs, preferences, goals and eligibility.

Newly created permanent positions available at Glebe.

Why is this opportunity right for you?

• You’re passionate about people getting the support they need
• You recognise the importance of accurate intake and referral information to connect people to the right services.
• We set you up for success with a buddy, structured orientation & training
• Self-care is important; Monthly accrued day off (FT roles only) & purchase additional leave
• Salary packaging, novated leasing, meals and entertainment card and discount program available

What you'll need to succeed:

• Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
• Experience in the community sector and or case management is highly desirable
  Sound like something you would really like to do? Ready to make an impact?
• Excellent communication skills (verbal and written)
• Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
• Demonstrated experience working in health or community services and call centres is preferable
• High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
• Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations essential

APPLY ONLINE NOW! Contact Siavash Manouchehrpour on 0401 676 975 to discuss this role further.

TBS is committed to building an inclusive and diverse workforce that reflects the communities and people we support and advocate for. We encourage applications from Aboriginal and Torres Strait Islanders, people of all ages, identity and abilities. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.

Position Description