Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our Carer’s Gateway will be just a phone call away. Carer’s Gateway is a new initiative to provide carers with information, support, counselling, and coaching.

As our Connect Partner, you will be the first point of contact for carers wanting to access support. You will listen emphatically to understand the carer’s needs, provide them with relevant information and connect them to the appropriate services. Services aren't provided face to face in this team, but that doesn't mean you won't have the chance to connect.

Newly created permanent positions available at Glebe.

Why is this opportunity right for you?

• You’re passionate about people getting the support they need
• You recognise the importance of accurate intake and referral information to connect people to the right services
• We set you up for success with a buddy, structured orientation & training
• Self-care is important; Monthly accrued day off (FT roles only) & purchase additional leave
• Salary packaging, novated leasing, meals and entertainment card and discount program available

About you:

You’re a connector, you really listen and understand your customer’s needs and you’re passionate about working with them to get the best outcome. You are a positive and proactive person seeking to grow and excel in a fast-paced and dynamic environment who has:

• Excellent communication skills (written and oral) including cross cultural awareness
• Demonstrated computer skills including CRM systems

And ideally have two of the below:

• Certificate III or IV or a Diploma in aged care, community care, disability services, community services or other qualifications in social work
• Experience working in an organisation that provides health or community services (experience in Ageing, Carers or Disability services will be highly advantageous)
• Experience in either a call centre or high volume call environment

Sound like something you would really like to do?

APPLY ONLINE NOW!

Contact Siavash Manouchehrpour on 0401 676 975 to know more about this role.

We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members.

We see ability not disability, if you identify as a person with a different ability please get in contact.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check or similar (where relevant to the role).