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Donor Experience & Communications Manager

The Royal Women's Hospital
  • Full Time Ongoing Position
  • Parkville, Victoria

The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.

Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.

The Women's Office of Philanthropy & Community Investment is responsible for all fundraising and philanthropic support for the Women's Hospital, and source and manage funds from a range of channels, including individual donors, major donors, bequests, philanthropic trusts and foundations, corporate and community partnerships as well as community fundraising.

Your contribution

As a key leader in the team, as the Donor Experience and Communications Manager you will establish a vibrant philanthropic function at the Women’s that is donor-centric, growth-driven, sustainable and strategically aligned with our culture and values. You will have the opportunity to develop and deliver donor engagement strategies and fundraising campaigns focused on stewardship, retention, upgrade and acquisition.

Your duties will include (but are not limited to) the following:

  • Driving the Women's donor acquisition, retention and upgrade program and lead its implementation
  • Develop and implement a cross channel communications strategy that supports the achievement of the Women’s philanthropic, donor engagement and business goals
  • Initiate and develop creative and written content, collateral and materials for all philanthropy initiatives
  • Plan and deliver philanthropic and donor engagement events
  • Strategically oversee and build a CRM architecture and associated systems that support exceptional donor experiences

About you

To be successful within this role you will be able to draw on your extensive experience in donor management as well as your experience in developing and implementing donor engagement communication strategies. You will have demonstrated success in aligning a CRM with sales, marketing and customer service, as well as strong emotional intelligence that will allow you to work with multiple teams and stakeholders to achieve success.

Our offering

When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the exceptional in your everyday.

Our staff benefits program includes salary packaging, on-site car parking and childcare (subject to availability), alongside a range of discounted financial, lifestyle and wellbeing benefits provided by our staff benefit partners. To learn more, please click here.

We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.

The Women’s is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identify as LGBTI.

It is a policy of the Women's to provide reasonable adjustments for persons with a disability. If you need assistance or adjustments to fully participate in the application or interview process, please contact the hiring manager listed under 'Contact Person'

Ready to make the move?

For more information about the position, please see the Position Description attached and apply online by selecting “apply now” below.

All appointments to the Women’s are subject to a satisfactory clearance of Working with Children Check and Police Check.

If you would like to receive this information/publication in an accessible format (such as large print or audio) please call our HR Enquiries line on: 03 8345 2080, or email HR.Enquiries@thewomens.org.au, using the subject line: Donor Experience & Communications Manager enquiry via EthicalJobs.

How to apply

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