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Fundraising Team Assistants x2

The Shepherd Centre
  • Entry level roles

About Us

The Shepherd Centre (TSC) is a highly regarded not-for-profit, providing specialised programs for children with hearing loss and their families. Our programs meet the needs of children of all ages; from our world-leading early intervention system for babies and toddlers, through to our mentoring program ‘Hear for You’ for school-aged children and teenagers. We have been enabling children with hearing loss to develop their listening and spoken language, literacy and social skills for over 50 years, ensuring they can go on to achieve their full potential in life. We currently support over 700 families all over Australia with telehealth for rural and regional areas and 7 in-person centres in NSW and ACT. Our global platform HearHub, supports health professionals working with children with hearing loss all over the world.

About the Role

We are entering an exciting new chapter at TSC, as we grow and expand our services to even more children and families and we have a number of exciting projects happening right across the organisation. We are looking for two motivated and customer service focussed Assistants, to come and work in our friendly and supportive Fundraising team and provide a high level of service to our highly valued donors and stakeholders. These roles will offer a good mix of work across multiple areas of the Individual Giving team, including direct marketing, community fundraising, donor services, donor care and grant writing. These entry level administration roles support flexible work arrangements, including the option of working a 9-day fortnight and opportunities to work in office and from home. These roles are based at our Newtown Head Office, which is located right near Macdonaldtown train station, with some onsite parking available.

Key responsibilities include but are not limited to:

  • Accurate and timely data entry of donations into our systems
  • Printing and sending donation receipts, pledge letters and other ad hoc donor correspondence
  • Liaising directly with supporters by telephone and email
  • Answering inbound calls and making outbound thank you calls to supporters
  • Maintaining good data accuracy and quality in the CRM system
  • Planning and executing direct mail and EDM appeals, newsletters and surveys
  • Planning and executing community fundraising activities
  • Researching and writing of club and council grant applications

About You

  • Some previous experience working in an administration/customer service role
  • Proficiency with Microsoft Office products – Word, Excel, PowerPoint
  • Experience using CRM databases will be highly regarded
  • A strong customer service ethic, with excellent written and oral communication skills
  • Ability to build genuine, ongoing relationships with a variety of internal and external stakeholders
  • Desire to work collaboratively as part of a high performing and friendly team
  • A character that aligns with The Shepherd Centre’s mission and values
  • A current NSW Working with Children Check or willingness to obtain one
  • Full working rights to work in Australia

Why Join The Shepherd Centre?

At The Shepherd Centre, we are passionate about improving outcomes for the children accessing our programs. This is reflected in our company culture and in everything we do. We offer great benefits including;

  • Competitive not-for-profit salary packaging (tax-free salary component)
  • Flexible working options – 9-day fortnight, some work from home days
  • A genuine work-life balance
  • A supportive and collaborative work environment
  • Family friendly and professional company culture

We encourage you to apply as soon as possible, as we will be actively shortlisting applications as they are received. As such, this position may be filled prior to the closing date. We thank you for your application, but only shortlisted applicants will be contacted.

How to apply

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