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Team Assistant

The World Bank

Do you want to build a career that is truly worthwhile?

Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development.

The World Bank’s Pacific department (EACNF) covers twelve countries (Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu) and is home to more fragile and conflict-affected states than any other region outside of Africa.

The Team Assistant (TA) will carry out the full range of office support work, including managing processes and monitoring schedules for Task Team Leaders and senior staff. The work is varied involving a large amount of research – in order to ascertain how to perform non routine operational tasks. Most of the tasks will not be standard. The candidate would need to proactively ask questions, use the World Bank intranet and other operational programs, and proactively make connections with staff in other Country Offices and our Washington based HQ for guidance and advice to achieve the required results. The role will also involve extensive liaison with service units, internal team members both in HQ and in the field, as well as external counterparts.

The TA will report functionally to the Manager, Portfolio & Operations, who provides supervision and guidance to the office support team. The successful candidate may also be assigned responsibility for some aspects of the unit’s administrative functions.

Roles & Responsibilities:

  • Work productively and effectively often from own initiative providing support to Task Team Leaders (TTL) and Senior Staff.
  • Draft routine correspondence, project related documents, and proofread materials using proper grammar, punctuation, and style.
  • Incorporate agreed comments into documents, making full use of shared drives and software capabilities.
  • Use word processing, spreadsheets, power point software or desktop publishing skills to produce complex text, reports, figures, graphs, etc., according to standard Bank formats and distribute.
  • Coordinate schedules taking priorities into account, monitor changes, and communicate information to appropriate staff, inside and outside the immediate work unit, including officials outside the World Bank (WB).
  • Solve non-routine problems (e.g., respond to requests requiring file searches, and identification of correct operational procedures).
  • Preparation and logistical planning for various events, such as conferences, workshops, negotiations.
  • Create AIS, update milestones and tracks assigned tasks, project steps and timetables in the Operational Portal and SAP.
  • Monitor task budget/trust funds for specific projects on behalf of the team.
  • Assist with processing Consultant contracts and travel. Coordinate with relevant staff and to provide assistance and/or information on project-related matters when requested.
  • Maintain current distribution lists, phone/address lists of project/product contacts, and distributes documents for the team.
  • Maintain up-to-date work unit project and other files (both paper and electronic).
  • Work will involve frequent interaction with the following: Internal Contacts, Other VP and Global Practice (GP) units, IFC and MIGA, and other institutional units. Staff in all locations, locally and internationally, external Contacts such as Government Officials, Consultants, and External Organisations.

Selection Criteria

  • Preferred education – High school diploma with 5 years of experience or equivalent combination of education and experience. A university degree would be an advantage.
  • Excellent knowledge of Microsoft Word, Excel, Outlook and PowerPoint
  • Working knowledge of SAP and other World Bank applications such as Admin and Operations Portal would be an advantage.
  • Ability to quickly become proficient in using advanced functions of Bank standard computer applications and state-of-the-art software along with the WB’s record management and online filing procedures.
  • Knowledge of and ability to execute business processes involving diverse and intricate work procedures related to the processing and production of assigned outputs in an accurate and timely manner.
  • Good knowledge of unit’s business processes and procedures, and ability to make appropriate linkages in work requirements and anticipate next steps.
  • Ability to retrieve reference materials from various sources (e.g., databases or other filing systems, Joint Library, Internet, etc.)
  • Effective time management and organisational skills and ability to produce high quality work under pressure.
  • Demonstrated initiative and resourcefulness.
  • Committed team player with demonstrated inter-personal skills and ability to work effectively in a multi-cultural environment.
  • Ability to draft routine correspondence and edit materials using proper grammar, punctuation and style.
  • Ability to follow through on team priorities in the absence of the team leader and respond to requests for information.
  • Ability to adapt to changing business needs by continuous learning/training.
  • Ability to pass relevant Bank Group tests in place at time of recruitment (e.g. Computer application, knowledge tests) as required.

The complete Term of Reference can be found on The World Bank Careers website. Qualified candidates must apply online. Please click "Apply Now", which will redirect to our website and type Req18162 into the "Keyword or ReqID" search field.

*** Only applicants with legal rights to work in Australia are eligible to apply ***

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

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