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Case Coordinator

Toora Women Inc.

Additional benefits: Salary packaging, employee self-care allowance, and generous leave entitlements.

PRACTICE FRAMEWORK:

Toora Women Inc supports women with complex issues who have experienced past or present traumas such as domestic and sexual violence; women impacted by their own or another’s drug and alcohol use and/or mental health issues; women experiencing homelessness or needing support to stay out of the homelessness system, and women in the ACT corrections system.

Our current drug and alcohol, domestic violence and homelessness programs range across a variety of settings such as crisis and transitional accommodation, day centre, and outreach support, allowing Toora to provide a wrap-around trauma-informed care model, in an integrated service system.

All services are based on a theoretical model of recovery, respect and empowerment. This includes encouraging self-help and minimising the effects of institutionalisation and the harm associated with dependencies.

For more information on Toora, please visit our website: www.toora.org.au

SUMMARY OF BROAD PURPOSE OF THE POSITION:

Toora is seeking an experienced Case Coordinator to provide direct service delivery and ensure quality outcomes to women, with or without children, who are homeless or are at risk of homelessness. This includes the provision of safe and secure crisis and transitional accommodation and outreach support, and comprehensive case management to address key areas of the client’s health and other needs. The Case Coordinator will assist clients in developing critical analyses of their circumstances and achieving change in their interpersonal environment and broad social conditions.

JOB SPECIFICATION

The Case Coordinator provides direct service delivery and ensures quality outcomes to women, with or without children, who are homeless or are at risk of homelessness. This includes the provision of safe and secure crisis and transitional accommodation and outreach support, and comprehensive case management to address key areas of the client’s health and other needs. The Case Coordinator will assist clients to develop critical analysis of their circumstances and to achieve change in their interpersonal environment and broad social conditions.

The role will be supported by the Team Leader on a day-to-day basis and ultimately responsible to the Director of Toora Domestic Violence and Homelessness Service.

DELIVERABLES:

  • Provide crisis, transitional and outreach support to women who are accessing TDVHS within a case management framework, including developing case management plans.
  • Engage in other activities related to service delivery, as directed.
  • Set priorities and monitor workflows, which may include establishing work programs.
  • Plan, coordinate and facilitate women’s groups and projects, including budgeting and allocation of resources, as directed.

PERSON SPECIFICATION/ SELECTION CRITERIA

Essential Criteria

  • Minimum 2+ years’ experience in the community sector.
  • Experience with working with homeless women with high and complex needs, particularly with alcohol and drug dependencies, mental health concerns, sexual assault, domestic violence, incarceration, and women from diverse backgrounds.
  • Demonstrated capacity to work with challenging behaviours and crisis situations.
  • Computer skills in Microsoft Office.
  • Well-developed communication and teamwork skills.

to apply

All applicants MUST look to our website www.toora.org.au for more information to address criteria before applying for this position. To apply, please click Apply Now and follow the instructions.

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CALD women are encouraged to apply.

How to apply

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