Triple P – Positive Parenting Program is one of the world's most effective parenting programs, designed to give parents the skills they need to raise confident, healthy children and teenagers and to strengthen family relationships.

Due to the continued growth of our Triple P Online Program (TPOL) we are seeking a full time (flexible hours) Digital Operations Officer to join our Head Office team. The role provides a fantastic opportunity to gain exposure within a fast paced, digital team focussed on growth and development of our programs to families across the world.

The Role

Is responsible for supporting our Digital Services team with operational and administrative functions. Duties include:

• Set up client accounts within the Triple P Online system
• Provide products to purchasing clients within agreed timeframes
• Respond to requests for support through the Triple P Online help desk
• Perform ongoing administrative tasks for existing clients within the system
• Send out mass email communications to program users
• Collect and assemble data for internal and external reporting
• Support the Digital Services team with project related tasks
• Work with the Digital team to develop operational processes and procedures

The Person

To be successful in this role you must possess the following skills and experience:

• Excellent organisational skills
• Excellent communication skills
• Deadline driven
• Thorough and conscientious
• Strong command of technology and an appetite for learning to use new systems, digital platforms, and processes.
• Team player
• Strong interpersonal and customer service skills
• Previous work experience in an administration role preferable

The Company and Benefits

Join our team to make a difference in the lives of families around the world and work for an international, socially aware organisation, with potential to develop your career. Triple P offer:

• Flexible working and hours
• Onsite parking and great office environment – Indooroopilly location
• Opportunity to contribute to the operations of a world-renowned social program