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Assertive Outreach Case Manager

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person-centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

In 2020, The South Australian Housing Authority (SHA) announced significant reforms within the homelessness sector. In response to these reforms, the Toward Home Alliance was formed comprising of Aboriginal Community Services, Baptist Care SA, Lutheran Care, Mission Australia, Sonder and The Salvation Army.

Toward Home Alliance in collaboration with the South Australian Housing Authority (SAHA) has identified a need for transformational change in the way services support people affected by homelessness and have adopted an Alliance model to deliver a 'whole system' approach to achieving the objective of ending homelessness and recognises that every position within the Toward Home Alliance has a vital role to play in eliminating homelessness.

We are seeking a values-driven and proactive Assertive Outreach Case Manager to provide case management support, as per the case management framework, including crisis & transitional support, to clients experiencing homelessness or at risk of homelessness.

We have multiple positions available for a casual pool of staff. These roles will be to backfill existing positions during periods of leave and as such, hours will be varied.

You will successfully

  • Provide brief intervention, case management support, inclusive of assessment and referrals to ensure support of client's holistic needs
  • Undertake all aspects of care coordination including developing individualised care plans with clients
  • Implement a flexible, proactive, trauma-informed, and client-centred approach to support clients and ensure rights are upheld
  • Work closely with clients, Toward Home Alliance team members, local general practices and other health/community services to support improved access to health and wellbeing services
  • Work within the organisations' quality and risk assessment systems and provision of services to ensure the centre is meeting all legislative requirements

The Salvation Army is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

You will have

  • Tertiary qualifications in social sciences, social work or related
  • Minimum two (2) years case management experience
  • Minimum one (1) year experience in supervising and coaching teams
  • Understanding of trauma-informed care and what that looks like in practice
  • An understanding of the issues faced by people experiencing homelessness
  • Experience working with community members in a crisis support setting
  • Flexibility with work hours to meet the operational requirements of the position will be required
  • Willingness to travel to multiple sites as well as to centres within the Toward Home Alliance, as well as periodic interstate travel
  • ​A current SA Drivers Licence
  • Valid SA Working with Children Check
  • Ability to provide proof of Eligibility to Work in Australia

What we offer

  • As a registered not for profit organisation you may be eligible for generous tax-free salary packaging benefits
  • Financial, retail and lifestyle discounts and benefits
  • Employee Assistance Program - Independent confidential counselling service
  • An inclusive culture of dedicated, passionate and professional team members

TSA Social Mission embraces diversity and encourages applications from

  • Aboriginal and Torres Strait Islander people,
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • people with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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