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Case Manager - Port Augusta

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Port Augusta Homelessness Services operate case management and support within the South Australian Division of The Salvation Army Southern Territory (TSA). As part of the Country North Homelessness Alliance, and in partnership with Housing Choices Australia, TSA delivers assertive case management through Common Ground Port Augusta to people experiencing homelessness.

About the Role

The case manager will:

  • Work with people experiencing homelessness, including those who are often reluctant to access supports, in the Port Augusta region through assertive case management
  • Work with people experiencing homelessness to enhance their living skills, social connectedness, and address contributing factors to homelessness
  • Works as part of a case management team to achieve the best outcomes for people experiencing homelessness

Essential Skills

  • Use relevant information to objectively assess client needs
  • Use appropriate risk models to assess levels of risk, harm, and wellbeing, including immediate risk
  • Respect client confidentiality
  • Build positive relationships with clients and those connected with clients
  • Supports clients to achieve goals through establishing and monitoring a case management plan
  • Maintains knowledge of the range of resources and services available according to specific needs of the client
  • Review, assess, and report progress against case management plan
  • Demonstrate knowledge of exit planning options to ensure clients have appropriate ongoing support
  • Work effectively with people who exhibit multiple/compounded service needs and/or are chronically disadvantaged
  • Identify and use appropriate strategies to deal with challenging behaviour or high-risk situations


  • A tertiary degree in Social Work or a related Social Services area is desirable
  • A minimum qualification of Certificate IV in Community Services or willingness to achieve this is essential
  • A current driver's license along with Criminal history Check, DCSI Vulnerable Persons and Working with Children's Check clearance is also essential

This is a 23 hours per week fixed term part time position until May 2022.

Employment and classification will be covered by the National Employment Standards as well as the Social, Community, Home Care and Disability Services Industry Award 2010 at Level 4.

About You

Essential skills and attributes will include:

  • A commitment to working with people experiencing homelessness and an understanding of their needs and the impact of homelessness
  • Proven ability to engage and support people in crisis
  • Demonstrated knowledge and understanding of Aboriginal communities, cultural safety and contemporary issues
  • Demonstrated skill in case management
  • Effective time management skills
  • Proficient level of written and oral communication and computer literacy
  • Willingness to work within the mission and values of The Salvation Army

The Position Description is available by phoning: (08) 86411021 or emailing cspa@salvationarmy.org.au using the subject line: Case Manager - Port Augusta enquiry via EthicalJobs.

Applications will include a brief cover letter, your current CV and a statement addressing the above essential skills and attributes as well as the Job & Personal competencies outlined in the Position Description.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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