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Doorways Case Worker - Ballarat

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Doorways program provides person-centred care to community members who are in financial crisis. Our practitioners are mindful of trauma informed practices, working within a strength-based context with holistic principles to build individual capacity, resilience and well-being.


We are currently seeking a values-driven and proactive Doorways Case Worker to work with vulnerable and disadvantaged people and provide Emergency Relief Interviewing, Case Management, Client Service and Administration support for the Doorways network within the Ballarat area.

Other key responsibilities include:

  • Ascertain and provide the appropriate level of emergency relief services and other requirements and engaging in client support or casework where a longer-term requirement is identified
  • Establish and manage relationships with clients through assisting with clients' accesses to support services, community support and through advocacy with service providers
  • Reconciliation of budgets and reporting requirements of the immediate portfolio

Reporting to the Doorways Team Leader this position is located at the The Salvation Army Ballarat Community Church, Ballarat.


  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a casual position.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, Level 4.


  • A degree level qualification in Welfare, Psychology, Social Work, Community/Human Services discipline is highly desirable, or a Diploma or Certificate IV
  • Demonstrates a sound knowledge of emergency relief services such as material aid, information and referral and other resources available to clients
  • Demonstrated ability to formulate options and implement holistic strategies with individuals and families who are in crisis
  • Proven ability to use relevant information to objectively assess and evaluate client needs; Identifies and prioritises appropriate actions including referral.
  • Proven ability to work effectively with people who exhibit multiple/compounded service needs and/or are chronically disadvantaged
  • A current and valid VIC Employee Working with Children Check
  • A current VIC Drivers Licence
  • Be able to provide proof of Eligibility to Work in Australia

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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