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Family Support Worker - Karratha

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Karratha Women's Refuge operates within the Western Australian Division of The Salvation Army Australian Territory (TSA). The Refuge is funded by the Department of Communities to provide short-medium term accommodation for women with (or without children) who are facing homelessness as a result of Family Violence and/or crisis. Our team of nine includes;

  • 4 Case Workers
  • 5 Family Support Workers The refuge has four self-contained family rooms and a shared lounge/common room. The service provides case management, risk assessment & safety planning, advocacy, referral and outreach support.

The position of Family Support Worker is responsible and accountable for the delivery to women and their accompanying children affected by domestic and family abuse and/or experiencing homelessness to achieve housing stability, improve social inclusion and be equipped for participation in the wider community.

Key activities include:

  • Building rapport and establishing effective relationships that support service delivery and help clients to feel welcome and safe.
  • Assisting with transport as required and prepare units for new intakes.
  • Assisting clients with immediate safety needs that may include mindfulness, de-escalation, hospital assistance, family support, relocation, police assistance, etc.
  • Providing safety education, family violence education and parenting support where required.
  • Assisting with exit planning and exit follow up as needed.
  • Liaising with on-call leadership team when responding to high risk or critical incidents.
  • Responding to emergency situations which includes (but not limited to) severe illness or injury, fire or other evacuation situations, severe anxiety, suicidal ideation, major conflict or premises breach.

This is a casual position, located within Karratha.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010 - Social & Community Services Level 3.

Our ideal candidate will have:

  • Associate diploma with relevant experience; or relevant certificate with relevant experience, or experience attained through previous appointments, services and/or study of an equivalent level of expertise and/or experience to undertake the range of activities required.
  • Relevant experience with family & domestic violence and homelessness.
  • Current driver's license.
  • Working with Children's Check.
  • Current Senior First Aid Certificate.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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