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Initial Assessment & Planning Worker

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

The Western Metro Homelessness Service is the Entry Point to services for the Brimbank Melton catchment. The primary service site is home to a variety of programs from the homelessness, family violence and community streams.


We are currently seeking a values-driven and proactive IAP Worker to to provide an immediate crisis response to those experiencing homelessness and assessing those at risk of homelessness and providing referrals to address their complex needs. Other key responsibilities include:

  • Provide high level initial support to those experiencing homelessness and the related stresses by conducting thorough assessments, referrals and housing related information
  • Allocate, monitor and review resources to those on the prioritisation waiting list
  • To source crisis accommodation for those in primary need

Reporting to the Access Point Coordinator this position is located at Sunshine.


  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a permanent full-time position, 38 hours per week. Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, level 4.


  • Understanding of and commitment to the mission and values of The Salvation Army
  • Previous experience working within the homelessness sector or a keen interest to develop a career in the homelessness sector
  • Preferred Certificate III or Diploma of Community Services
  • Demonstrates knowledge of homelessness including context, causes, issues, philosophies and legislation
  • Understands and applies homelessness models, approaches, theories and practices when dealing with clients
  • Ability to understand and respond to the needs of individuals experiencing homelessness or at risk of homelessness
  • A current VIC Drivers Licence
  • Valid VIC Employee Working with Children CheckAbility to provide proof of Eligibility to Work in Australia

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • People with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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