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Intake and Support Worker

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

This is a role suited for someone who is interested in working in Financial Counselling field and wants to learn about the industry. Financial Counsellors facilitate ways to ease the suffering or hardship of people in financial difficulty or crisis by helping people build longer-term capability to budget and manage their money better and make informed choices. Being first point of client / agency contact, the role is expected to triage, assess and refer to services essential to support the callers needs. This role also supports the leaders and staff in various operational matters.

The Salvation Army Moneycare is about preventing financial hardship and serving those who are in hardship due to financial difficulties or crisis and gaining increased capability to act independently and self-sufficiently.

You will successfully

  • Triage all clients referred to the financial counselling services. Refer clients to external services through a warm referral. Book appointments using the
    online calendar and diary system.
  • Be face and first point of contact for Moneycare team. Taking calls, scheduling appointments for staff, referring matters to appropriate staff and relevant people.
  • Work closely with Moneycare team.
  • Support service delivery in the area of finance, Kronos (punch in & out)
    invoices, ordering stationery, maintain up-to-date referral / asset registers and record keeping, as required.
  • Work autonomously within TSA, funding body and Moneycare policies and procedures.

Must have's

  • Understanding of and commitment to the mission and values of The Salvation Army.
  • 12+ months experience in a community sector field.
  • Police check and working with children check required.
  • High level of interpersonal, active listening and analytical skills.
  • High level proficiency using Windows Office environment and IT systems.
  • Ability to meet deadlines and work under conflicting time pressures.
  • Demonstrated ability to work with different cultures and backgrounds.
  • Demonstrated ability to work with people suffering difficulties and crisis.
  • Willingness to travel on occasion for training and development.

Nice to have's

  • Diploma or Certificate in the fields of finance, financial counselling or
    community services.
  • Ability to work within a counselling framework is highly regarded.

What we offer

  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits.
  • Employee Assistance Program for you and your immediate family members.
  • Corporate Private Health Insurance rates.
  • Supportive and encouraging organisation.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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