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Outreach Case Manager

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.


We are currently seeking a values-driven and proactive Outreach Case Manager to provide case management and assertive outreach support to residents and clients at House 49.

Other key responsibilities include:

  • Clients are supported and encouraged to achieve own goals within established case plans including taking clients to appointments and advocating for clients to other services providers.
  • Undertake intake and assessment with clients to develop a shared understanding of their situation and related problems and strengths.
  • Accurate, up to date client records and data is maintained for all clients in accordance to TSA standards and procedures within TSA's identified electronic database.
  • Ensuring appropriate preventative action is taken in relation to potential high-risk situations, as per policy and procedure.
  • Advocate on behalf of clients with various government and non-government agencies, both verbally and in writing.


  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a permanent full time position, 38hrs per week.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, level 4.


  • Qualifications (min. certificate IV) in community services or similar.
  • Demonstrated previous experience working in a similar position.
  • Experience working with people who may not have English as a first language.
  • A current First Aid certificate or willingness to obtain.
  • A current NT Drivers Licence
  • Valid NT Employee Working with Children Check
  • Ability to provide proof of Eligibility to Work in Australia

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people
  • People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • People with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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