START YOUR CAREER WITH THE SALVATION ARMY TODAY!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

About the Role:

We currently have a fantastic opportunity for a permanent full timeSupporter Experience Coordinator to join our Melbourne office in Glen Waverley. Reporting to the Supporter Experience Manager this role is crucial in the management of nationwide customer experience and engagement initiatives as well as the development of programs that address supporter needs.

Key Responsibilities:

• Supporter Engagement: assist with implement a supporter engagement plan as well as a supporter relationship and conversation plan plus manage and review all donor engagement communications & initiatives
• Supporter Insights: work with Donor Services to support the implementation and maintenance of feedback mechanisms as well as facilitate reporting on identified trends
• Supporter Communication: assist in implementing a supporter communication plan which focuses on stewardship, loyalty and improved supporter sentiment including DM's, newsletters, EDMs, digital content and campaigns

About You:

• Degree in Marketing/Fundraising/Management or equivalent
• Minimum 3 years' experience in a similar role
• Proven track record in a customer service, fundraising or marketing environment
• Experience with multichannel fundraising streams including databases and direct mail

Why work for us:

• Eligible employees can access NFP salary packaging ($15,900 tax free)
• Flexible working conditions
• Internationally renowned not-for-profit organisation
• Rare opportunity to work with passionate, like-minded people who enjoy being a part of an organization that makes a difference within the Australian community
• An inclusive culture of dedicated, passionate and professional team members
• Opportunity for career development
• Paid parental leave
• Employee Assistance Program - Independent confidential counselling service

How to Apply

If you would like to work for one of Australia's leading not-for-profit organisations and have the satisfaction of knowing that your career contributes positively to the lives of thousands of Australians each year, please apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is an equal employment opportunity employer, we are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. We provide an inclusive work environment and embrace the diverse talent of our people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.