START YOUR CAREER WITH THE SALVATION ARMY TODAY!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

About the Role:

We currently have an amazing permanent full time opportunity for a Supporter Experience Manager to join our Melbourne office in Glen Waverley. Reporting to the General Manager, Supporter Experience, Acquisition & Growth this role is responsible for developing and leading the supporter experience strategy and the development of programs that address supporter needs.

To be successful in this role you will need to work with key stakeholders to develop, implement and oversee annual supporter engagement plans, education campaigns, digital transformation and collateral/elements to support defined supporter experiences. As well as to provide customer in-sights from our supporter data, digital data and loyalty data to inform and support decision making.

Key Responsibilities:

• Supporter Experience Strategy: creating engagement plans, insights, digital engagement and capability as well as developing and implementing the supporter journey for all new and existing supporters
• Supporter Engagement: develop annual supporter engagement plans, develop supporter relationship and conversation plans, approve final campaign strategy and art work and provide post implementation reviews
• Supporter Insights: Oversee the development of baseline datasets and performance dashboards, develop and oversee supporter feedback mechanisms and provide reporting to the business on trends / recommendations
• Supporter Communication: develop a supporter communication plan focusing on stewardship, loyalty and improved supporter sentiment and oversee the development of supporting materials and collaborate cross functionally within Fundraising
• People Leadership & Stakeholder Engagement

About You:

• Degree in Marketing/Fundraising/Management or equivalent
• Minimum 5 years' experience in a similar role
• Proven track record in a customer experience, fundraising or marketing environment
• Significant experience in developing and leading high-performance teams
• Experience with multichannel fundraising streams including databases and direct mail​

Why work for us:

• Eligible employees can access NFP salary packaging ($15,900 tax free)
• Flexible working conditions
• Internationally renowned not-for-profit organisation
• Rare opportunity to work with passionate, like-minded people who enjoy being a part of an organisation that makes a difference within the Australian community
• An inclusive culture of dedicated, passionate and professional team members
• Opportunity for career development
• Paid parental leave
• Employee Assistance Program - Independent confidential counselling service

How to Apply

If you would like to work for one of Australia's leading not-for-profit organisations and have the satisfaction of knowing that your career contributes positively to the lives of thousands of Australians each year, please apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is an equal employment opportunity employer, we are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. We provide an inclusive work environment and embrace the diverse talent of our people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.